Just Geek Reviews

Name: Just Geek
Address: Unit A, Rolling Mill Road Viking Industrial Estate, Jarrow
Rating: 4.81

4.8 Rating 4,640 Reviews

97 %

of reviewers recommend Just Geek

4.8

Based on 4,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

help@geekstore.com

Location:

Unit A, Rolling Mill Road Viking Industrial Estate
Jarrow
NE32 3DP

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Just Geek 5 star review on 12th June 2025

922

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still no answer since I explain my issue”

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Posted 3 months ago

“Disappointed, still have not gotten my items. Been almost a month now!!!”

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Posted 4 months ago

We’re truly sorry to hear about your experience and understand how frustrating this delay must be. We’ve looked into your order, and it appears that USPS returned the package to us due to an issue during their handling process—something unfortunately outside of our control. That said, we absolutely want to make this right for you. Please reach out to our customer service team at help@justgeek.com, and we’ll be happy to either resend your items or provide an alternative resolution that works best for you. Your satisfaction is important to us, and we appreciate your patience as we work to get this sorted.

Posted 4 months ago

“Ordered 4 items on New Years Eve: 2 were in stock, 2 were pre-order. Sent an email a month later asking for an update - did not respond. Now having to wait until June for these 4 items instead of April due to their policy of having all items available. However, ordered another item separately which arrived a week later. To those wishes to order pre-orders and already available items, order them separately. They do not state that the order will be sent together and will have to wait months for all items.”

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Posted 6 months ago

“I know many thing could have gone wrong this past few days investing online and getting scammed. I was also in your shoes when I invested into a fake binary option where I got scammed of $3000 of BTC but thanks to the help of cry Olivercompanyexpert 505 @ gmail. Com They assisted me in recovering back my scammed BTC. I initially didn’t trust them but I was referred by a friend who I trust well. I was able to get my refund within the space of two weeks. Thanks to Mrs Oliver for help, reach her on WhatsApp +44 74 38 6 87 2 36”

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Posted 8 months ago

“can’t review. literally have not received the plushes. i trust it will resolve in the end but damn is it taking a while”

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Posted 1 year ago

“They were pretty responsive to emails when the print on demand process was "overwhelmed". However the print quality on the shirt is so poor it started to come off after one wash. Will not be purchasing again.”

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Posted 1 year ago

“Shipping was terrible. DPD was awful and Customer Support did not do anything, not even checking back with me if my issue was resolved.”

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Posted 1 year ago

“They didn't ship the Variks statue I ordered without explanation, but they did refund me fully so I can't fault that. At least I got my money back”

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Posted 1 year ago

“expensive delivery charges bring poor packaging to me”

Just Geek 2 star review on 22nd June 2022

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Posted 3 years ago

“GREEDY MONEYBAGS I'm giving this company two stars due to greed they are selling items as in Tubbz buy one get one half price your not doing yourselves a favour only company to get rid of stock. i state this loosely as I've purchased just over £800 in 7 months they don't even email to let you know from July prices for Tubbz go from £14-99 to a massive £19-99 when all families are struggling. I did have an order for £130 worth and cancelled my order for full refund in which was issued with out problems but because of this MONEYBAGS of a greedy company my grandson as to go without. The staff have been excellent during my ordering but I don't agree with a £5 increase at all there are better ways to spend £20 on items apart from rubbers that you won't use and keep on the shelf. If you read this and don't believe about the increase geeky duck collectors you have been told. Or you can nicely carry on reading the following reply re this. So now I say it's time to migrate and take my flock with me and say good bye GREEDY MONEYBAGS. Amy Harrison (Just Geek) 30 May 2022, 10:37 CEST Hi Adrian, Thank you for your email, I am so sorry for this, yes it appears that this is true, unfortunately. This is no choice of mine, our retailer decides these prices, therefore, there is nothing that I can do to amend this for you. I truly hope that there will be more deals on these items in the future for you. If there is anything more that I can do for you, please let me know and I will do my best to assist you. Thank you :) Kind Regards, Customer Service”

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Posted 3 years ago

“Product was awful (elf jumper). Split up the seam on two separate jumpers. Just geek were however very good at sending a replacement and communication was great too.”

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Posted 3 years ago

“Disappointed. Ordered the Gremlins Christmas jumper which arrived on time. However the seems were very loose on the sleeves and in less than week one of the sleeves had come undone. Such a shame as I did really like the design. But for the price I would expect a better finish. Needless to say it has been sent back and am awaiting a full refund. Unlikely to use again.”

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Posted 3 years ago

“I ordered from eujustgeek.com and the prices were quoted in euro. I assumed I was ordering from an eu site as I live in the eu. Not so, I was ordering from the UK. The jumper I ordered was€33 plus €20 postage and on top of that I had to pay €17 tax. I accept there was a red banner across the site advising that import duty may have to be paid. But your site is misleading to say the least especially as prices quoted are quoted in euro. NEVER AGAIN.”

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Posted 3 years ago

“Too much of the stuff sold here is just complete tat”

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Posted 3 years ago

“I never gave consent to receive email advertising but received a bunch”

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Posted 3 years ago

“While the item was fine that I ordered, I am in the E.U. and as such was sent to just geek europe to purchase my item. This version of the site is NOT in europe and as such I was charged customs charges. Again, not truly an issue if I was knowingly buying from the uk site. And on top of this, the item value on the customs document was marked wrong by just geek and included the delivery charge combined with the item value. Which meant the customs charge was obviously higher. So unfortunately, I will not be purchasing again from Just Geek if shipping to europe.”

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Posted 3 years ago

“Products are legitimate and arrive in good condition. Ordering from outside of UK has ridiculous shipping fees though and unknown payments for customs clearance so unless you have no other choice, I wouldn't recommend it if you live outside the US or UK”

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Posted 3 years ago

“A pre-order was sent about a month after expected release, without any notification of delay. I was also surprised by some very nasty extra import costs by DHL, that could have been more clearly communicated while placing the order”

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Posted 3 years ago

“Your site says fast world wide shipping, and I had to pay a ridiculous amount of money for that shipping, especially compared to the cost of the item. But I did it and selected standard shipping which is said to be 3-5 business days. Fair enough. Rather than a 3-5 business day wait, it took nearly 3 weeks. I like the products available at your store, but after this, I'm doubtful that I'll buy from you again.”

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Posted 4 years ago

“Very disappointed! It’s been so long, I’ve sent two emails with zero response and I still have no idea when I’m supposed to get my game.”

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Posted 4 years ago

Just Geek is rated 4.8 based on 4,640 reviews