“Any time you contact customer support you never get a reply, often it would take 3 or 4 emails before someone would reply, it could be 4 or 5 days before you get a response and sometimes no reply at all..Dont have an issue with the products just the poor response time.”
“We have made numerous purchases and have always been totally happy, plus any time we requested changes in our order you have been most helpful and co-operative. B.”
“Never received order.
Reached out within 5 minutes of ordering (by voicemail and email) to correct an incorrect address and was not helped in time. Never received a phone call back and the rep told me by email to follow up when the package wouldn’t be delivered successfully. But it was left at the incorrect address by the courier without confirmation at the door. Was never replied to after the fact to pursue any type of correction. I understand it was a mistake in the ordering that it used an old address on file for the delivery, but the lack of communication to amend this was unacceptable.
Horrible experience and won’t be buying from you again.”
“The only reason it’s not a 5 star is because on my last order I only got one towel instead of the three I ordered. Please send the other two. Thank you!”
“Order shipped in 2 separate shipments, both arriving at different times, but this was explained by a quick phone call to customer service. Everything arrived in good shape and in a timely manner.”
