“I ordered a Ghost SE 1300 in Blue/Grey/Green but when delivered the bike was Silver/Blue/Yellow which I could have purchased for £50.00 less from another supplier in this colour.
There was little point returning the bike, as I could not purchase elsewhere in the colour I wanted, but I should not have been told that the bike was available in the colour I wanted when it was not. Also I requested delivery on a Monday specifically, and the bike was delivered on a Wednesday, apparently because someone did not read the notes on the order.”
Looking at your order MTB201407161 you have ordered a
Ghost SE 1300 -2013 - 52cm - Grey/Blue/Lime Green, which is exactly what you received although you are erroneously describing it as “Silver/Blue/Yellow”. The only other colour option is Black - Grey – Blue . The colours are clear to see on both our own and the Ghost website so I’m not sure how you have made this mistake, maybe you were referring to a similar model?
With regards to the delivery timing, the bike was booked out within our advertised time frame before we noticed your special request to delay the delivery to 28/07/14, in the comments of your order. Upon noticing this I personally called you to explain that you bike had been booked out on 22/07/14 for delivery on 23/07/14 explaining that stopping the courier would be no problem what so ever, as we do all we can to make deliveries as convenient as possible.
You then requested that I let the delivery commence and so left it at that.
If there was any error or misunderstanding in this instance on our part then I do apologize.
Kind regards, Andrew.
