justanswer.co.uk Reviews

“ I would give 0 stars if I could. My daughter recently created an account with JustAnswer, and she is under 13. she used my card to purchase. After doing some research on the terms and conditions, I requested a refund and the information to be deleted, as legally her account could not have been made. I had made phone calls, emails, and customer complaints, all met with the same answer. They would repeatedly tell me I was not eligible for a refund as the question had already been answered (not well.), all whilst ignoring the fact that since she is under 13 she is not legally binded to that contract. My reply was unsatisfactory, and as set forward in the Terms and Conditions, refunds are avaliable in my case. "Membership fees are non-refundable except as expressly set forth in these Terms or in accordance with applicable law". meaning I am applicable for a refund, as my child was 12, meaning she was unable to form a legal binding contract. "Only individuals who are at least 13 years old and can form legally binding contracts under applicable law of their jurisdiction are permitted to access the Platform or be a User. If we learn we have collected personal information from children under 13, we will delete that information in accordance with our legal requirements." The information provided needs to be deleted. According to their Terms and condition, she was not permitted to access the platform, nor be a user at all. Disappointing service and would not recommend ”

“ I will be looking to speak to an ombudsman service or watchdog about this. ”

“ This unauthorized charge has raised significant concerns about the integrity of their service. ”