Just Sunnies Reviews

Name: Just Sunnies
Address: 1/62 Township Drive, Burleigh Heads, Queensland
Rating: 4.86

4.9 Rating 727 Reviews

96 %

of reviewers recommend Just Sunnies

4.9

Based on 727 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Just Sunnies 5 star review on 9th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I haven’t recieved my order at all yet! Almost 14 days later..Worst service ever”

Helpful Report

Posted 2 months ago

Hi Eugene, Thank you for getting in touch. I’m sorry to hear about the trouble with your delivery experience. I’ve checked your order, and it was dispatched on October 14th, with an attempted delivery made on October 15th. Unfortunately, as no one was available at the time of delivery, the parcel was taken to your local post office for collection. As it wasn’t collected within the holding period, it has since been returned to us. I can see our support team has already reached out regarding the next steps to have your order re-shipped. Once confirmed, we’ll make sure it’s sent back out to you as quickly as possible. We really appreciate your patience and understanding while we get this sorted for you. Kind regards,

Posted 2 months ago

“I recently purchased lenses during your sale and was disappointed to find that the frames were much larger than expected. I called your customer service team immediately, but was told that exchanges are not possible as it was a final sale. As an online customer, it’s impossible to judge the correct fit without trying the product on. I feel this policy is very limiting and does not provide a fair experience for customers who are shopping in good faith. I kindly request that you consider allowing an exchange in this instance, as the item has only been tried on once and is otherwise unused. This small gesture would go a long way in restoring my confidence to continue shopping with Just Sunnies in the future.”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience with us, Ratnakumar. We’re truly sorry to hear that the size of the frame didn’t meet your expectations. We understand that buying online can be tricky when it comes to fit, and we appreciate your feedback regarding our final sale policy. Your input is important to us, and we will certainly take your suggestion into consideration as we continue to improve our services. While our policy states that final sale items are not eligible for exchange or return, we still want our customers to be happy with their purchases. Our team will be reaching out to you directly to review your order and discuss what options may be available in this instance. We appreciate your understanding and thank you again for your feedback, it helps us continue to enhance our service and the experience for all our customers. Warm regards, Team Just Sunnies

Posted 4 months ago

“From when I initially ordered the glasses It took nearly 2 months with nothing as a bonus for the delay. Seriously go to the shop & walk out with them straight away it was not worth the wait.”

Helpful Report

Posted 8 months ago

Hi Sharna, We’re truly sorry to hear about the lengthy wait for your sunglasses. I can see the product you ordered was a pre-order item that experienced unexpected manufacturing delays. We completely understand how frustrating this can be, and we apologise — unfortunately, these delays were outside of our control. That said, we genuinely appreciate your feedback and have passed it along to both our management team and Blenders for review. If there’s anything further we can do to assist, please don’t hesitate to reach out to our support team at support@justsunnies.com.au. Your feedback is important to us, and we really appreciate you taking the time to share your experience. Best regards, The Just Sunnies Team

Posted 8 months ago

“Not the best I felt like they where damaged when they arrived and want a refund.”

Helpful Report

Posted 8 months ago

Hi Jonathan, Thank you for sharing your experience with us. We're truly sorry to hear that your sunglasses arrived in less than perfect condition. Your satisfaction is very important to us, and we want to make things right. Please reach out to our support team at support@justsunnies.com.au, and they'll guide you on the next steps. We appreciate your feedback and are here to help! Best, The Just Sunnies Team

Posted 8 months ago

“How can I leave a review if I haven’t received my order!!!!!”

Helpful Report

Posted 9 months ago

Hi Nanette, Sorry to hear you haven’t yet received your order. I’ve had a look into this for you and can see that your order was shipped the same day it was placed and has been awaiting collection at your local Australia Post. Orders are held at the LPO for 10 days, and after this time, they are returned to sender. Once your order arrives back to us, we’ll be in touch to assist with arranging a reshipment for you. If you have any questions in the meantime, please don’t hesitate to reach out to our team via email at support@justsunnies.com.au or give us a call on 07 5535 0994.

Posted 9 months ago

“Not satisfied as the sunning weren’t the right 1 as displayed on your website”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for taking the time to leave a review. I’m so sorry to hear that you received the incorrect sunglasses. If you could please reach out to our customer support team at support@justsunnies.com.au, they will be happy to assist in arranging for the correct sunglasses to be sent out to you. Once again, we sincerely apologise for any inconvenience caused. Kind regards, The Just Sunnies Team

Posted 1 year ago

Just Sunnies is rated 4.9 based on 727 reviews