Kaiser Appliances Reviews

4.4 Rating 36 Reviews
86 %
of reviewers recommend Kaiser Appliances
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Phone:

020 3488 3229

Email:

sales@kaiser.co.uk

Location:

International House, 142 Cromwell Road, London
SW7 4EF

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Kaiser Appliances 2 star review on 14th May 2023
Jules
Kaiser Appliances 4 star review on 15th June 2022
Ray Daiboun
Kaiser Appliances 5 star review on 23rd May 2022
Anonymous
Kaiser Appliances 5 star review on 27th April 2022
Louise Sloan
Kaiser Appliances 4 star review on 25th April 2022
Kenneth Tandoh
Kaiser Appliances 4 star review on 25th April 2022
Kenneth Tandoh
Kaiser Appliances 4 star review on 7th April 2022
ITALIA MASIERO
4
Anonymous
Anonymous  // 01/01/2019
I would highly suggest avoiding ordering directly from Kaiser and trying to go via another provider, as the technical team I was referred to after having a broken ice maker arrive was rude and patronising. I am appalled by the way they spoke to me. I sent a video that showed no ice came out of the box, and the employee replied saying they can't see there's a problem, and that they've never had a complaint about this before (as if to imply I'm lying). They then told me that 'as with any ice maker, the ice has to be physically pushed out'. After I sent them the Kaiser-own video and manual which specifically states you don't have to do this, and showed how difficult it would be to squeeze my hand in the box to try and pry the ice out, they said nothing but that he'll send me a new one. When I replied and asked if they are now confirming that my ice maker is in fact broken, they gave no apology and just said that after speaking to the German manufacturers, they've said there might be. This person was rude the entire time, and not once put their signature on their emails nor their name - I assume because they knew how poor customer service they were providing. Such a shame as the person providing our quote was great, and I was considering buying other kitchen appliances before this occurred. I definitely will not be doing that.
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Posted 8 months ago
Just bought a new kaiser avantgarde pro eh 6337. Great looking oven apart from the design doesn’t have a preheat light , ESSENTIAL!!! TO ANY OVEN no way of telling when the oven has reached its temperature, knobs also feel loose, (however Kaiser tell me this is normal) disappointing as it’s a very expensive oven. It also had a fault , it thought the probe was plugged in and kept turning off. I’m waiting for Kaiser to replace with different model or refund. Kaiser came out and fixed probe/turning off fault, however, refused to swap oven for a cheaper model that can preheat/tell me the temperature of the oven. They told me it was my fault for not checking it didn't have preheat notification feature. Not the kind of customer service I'd expected after paying out £1,379.00. I don't feel I should have to check an essential feature that 99% of ovens on the market have, and all other top end ovens have. I feel a bit conned and very disapointred with their customer service. At least I can help other from making same mistake.
Kaiser Appliances 2 star review on 14th May 2023
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Posted 11 months ago
Hob and oven both started giving problems less than 6months into their usage. The knobs cannot turn and those that turn cannot light up. Very frustrating considering that I paid premium prices to have them.
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Posted 1 year ago
Kaiser Appliances is rated 4.4 based on 36 reviews