Kaiser Appliances Reviews

Name: Kaiser Appliances
Rating: 3.89

3.9 Rating 45 Reviews

73 %

of reviewers recommend Kaiser Appliances

Company Reviews

Product Reviews

207

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Phone:

020 3488 3229

Email:

sales@kaiser.co.uk

Location:

International House, 142 Cromwell Road, London
SW7 4EF

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Kaiser Appliances 1 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered a gas hob and gas built in oven, when the oven was fitted it would not work and it had a dent inside the oven I requested a unit but because it was housed in the it was classed as used, very disappointing for a £889.00 cooker, all that was offered was for them to repair it, after contacting trading standings who confirmed to let the repair it that’s what I did, the oven went off twice during cooking contacted traiding standards again who said I could go through a section 75 with the bank I have done this and have received a full refund but the person who I was dealing with was adamant I could not have a replacement or refund just repairs, now my thoughts are that they can send out any faulty oven and you have to have it repaired, not good, I would stay well clear from this company”

Helpful Report

Posted 3 months ago

“I bought an integrated dishwasher and a retro oven matching. The oven was delivered with a bent door. Nothing could be done as that would have meant rebooking people to refit it etc.. two years on when I have only used it a dozen times the pain on the front is flaking!!! The dishwasher needed new heating elements and I had to pay almost £300 as it was just over the two years warranty. There was mould all over the baskets and a terrible smell. I hesitated to have it repaired, because of the cost and a month after the repairs, mould is coming back!! I don't recommend this brand at all, but the look is lovely that is why I chose the appliances to go with my retro kitchen. I very much regret both purchases.”

Helpful Report

Posted 4 months ago

“Order number is 5169 I don't recommend this brand. I brought range cooker, priced 3k, and hood extractor, priced 700 pounds. The cooker came damaged already, with an attempt to be repaired, and the hood extractor also came damaged with EU plug, which delayed my project with 1 month. Trying to do a separate guarantee, such as Domestic & General, for the appliances, none of those who deal with this type of guarantee will make one for this brand. You'll be stuck only with the brand guarantee, which is 1-2 years, and after this period, you'll need to pray to not broke.”

Helpful Report

Posted 5 months ago

“I purchased a Kaiser kettle, expecting top-notch quality and longevity given the premium price point. However, less than two years in, the paint has already started chipping off. For a product marketed as high-end, this level of deterioration is unacceptable, especially considering it’s been subject to normal household use. After reaching out to customer service and providing photos, I was met with responses focused on "maintenance" and “wear and tear,” rather than addressing the actual issue of durability. The implication seemed to be that I hadn't properly cared for the appliance, however you can see all the chips. My frustration lies in Kaiser's's reluctance to acknowledge that a product at this price point should not deteriorate this quickly. When compared with other brands, like KitchenAid, which I’ve used without any similar issues, this experience falls short of what you’d expect for the cost. I’ve been left with no choice but to leave this review, as I feel others should be aware of the product's limitations. I’d recommend potential buyers consider other brands that deliver on both quality and customer care. Kaiser may look great initially, but don’t expect it to maintain its appearance or performance in the long run. Save your hard-earned money for a brand that will stand the test of time – unlike my experience with Kaiser.”

Helpful Report

Posted 5 months ago

“The customer services of this organisation is incredibly rude, and substandard. This is unacceptable. We highly recommend you shop elsewhere. Karolina and their manager who did not share his name, are incredibly rude and should not be working in any customer facing roles. They sell in the UK appliances that come with EU plugs. They do not place this information clearly anywhere on their website, or their product description. This does not comply with the UK electrical safety regulations.”

Helpful Report

Posted 7 months ago

“Shocked to hear that when my appliance broke within a month they tried to weasel their way out of the warranty. No good faith or professional standards, purely tried to argue the small print over a clear manufacturing defect. Appalling customer service and will not be using them again, a price premium without the customer support, might as well go for Bosch, Smeg or Miele.”

Helpful Report

Posted 8 months ago

“I bought a Kaiser electric ceramic hob a few years ago. The first one we had was faulty. The second one worked ok but is a very poor design. It has the word 'Intelligent' written into the ceramic but in my opinion it is the complete opposite of that! First of all it controls the temperature using a simple on and off cycle rather than thermostatic or using variable elements like some other hobs. This makes it difficult to control the temperature. The most absurd feature of this hob is that when you want to turn one of the rings down and if the ring happens to be currently in an off cycle, it turns the ring back on - the complete opposite of what you would expect or want. Surely it is not rocket science to have simple firmware in the hob that starts the cycle in the 'off phase' when it detects you have lowered the heat and in the 'on phase' when you increase it. I was fooled into thinking that a German hob must be good but I think I have learned my lesson.”

Helpful Report

Posted 11 months ago

“Awful customer service, appliance was sent with continental plug, wrong colour shade & didn't fit. Kaiser refuses to pay the returns & were quite rude in their response!”

Helpful Report

Posted 2 years ago

Kaiser Appliances is rated 3.9 based on 45 reviews