Kaiser Appliances Reviews

4.4 Rating 36 Reviews
86 %
of reviewers recommend Kaiser Appliances
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Phone:

020 3488 3229

Email:

sales@kaiser.co.uk

Location:

International House, 142 Cromwell Road, London
SW7 4EF

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Kaiser Appliances 2 star review on 14th May 2023
Jules
Kaiser Appliances 4 star review on 15th June 2022
Ray Daiboun
Kaiser Appliances 5 star review on 23rd May 2022
Anonymous
Kaiser Appliances 5 star review on 27th April 2022
Louise Sloan
Kaiser Appliances 4 star review on 25th April 2022
Kenneth Tandoh
Kaiser Appliances 4 star review on 25th April 2022
Kenneth Tandoh
Kaiser Appliances 4 star review on 7th April 2022
ITALIA MASIERO
4
Anonymous
Anonymous  // 01/01/2019
I would highly suggest avoiding ordering directly from Kaiser and trying to go via another provider, as the technical team I was referred to after having a broken ice maker arrive was rude and patronising. I am appalled by the way they spoke to me. I sent a video that showed no ice came out of the box, and the employee replied saying they can't see there's a problem, and that they've never had a complaint about this before (as if to imply I'm lying). They then told me that 'as with any ice maker, the ice has to be physically pushed out'. After I sent them the Kaiser-own video and manual which specifically states you don't have to do this, and showed how difficult it would be to squeeze my hand in the box to try and pry the ice out, they said nothing but that he'll send me a new one. When I replied and asked if they are now confirming that my ice maker is in fact broken, they gave no apology and just said that after speaking to the German manufacturers, they've said there might be. This person was rude the entire time, and not once put their signature on their emails nor their name - I assume because they knew how poor customer service they were providing. Such a shame as the person providing our quote was great, and I was considering buying other kitchen appliances before this occurred. I definitely will not be doing that.
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Posted 7 months ago
"I was very impressed with the level of customer service I received. The representatives were friendly and professional, and they went above and beyond to help me."
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Posted 7 months ago
Just bought a new kaiser avantgarde pro eh 6337. Great looking oven apart from the design doesn’t have a preheat light , ESSENTIAL!!! TO ANY OVEN no way of telling when the oven has reached its temperature, knobs also feel loose, (however Kaiser tell me this is normal) disappointing as it’s a very expensive oven. It also had a fault , it thought the probe was plugged in and kept turning off. I’m waiting for Kaiser to replace with different model or refund. Kaiser came out and fixed probe/turning off fault, however, refused to swap oven for a cheaper model that can preheat/tell me the temperature of the oven. They told me it was my fault for not checking it didn't have preheat notification feature. Not the kind of customer service I'd expected after paying out £1,379.00. I don't feel I should have to check an essential feature that 99% of ovens on the market have, and all other top end ovens have. I feel a bit conned and very disapointred with their customer service. At least I can help other from making same mistake.
Kaiser Appliances 2 star review on 14th May 2023
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Posted 10 months ago
Great oven, looks beautiful. Only criticism I have is that the timer knob has fallen off and it makes the timer very hard to use.
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Posted 1 year ago
When I started looking for new appliances for my new kitchen I came across Kaiser I must admit I was very nervous as I had never heard of the Company before, or anybody else that I knew, but I loved the vintage look of the Empire range so took what I thought was a chance. I need not have worried. I am delighted with my new cooker and the quality of it I bought the Empire 90, I have had an issue, not cause by Kaiser regarding the cooker hood where my carpenter cut it wrong so I have had to get a replacement. You really find out how good a Company truly are when something goes wrong and I have got to say what a lovely Company Kaiser are I have dealing with a really lovely lady called Alina who has gone to so much trouble for us and I really appreciate the time she has taken, she has always kept me fully informed and I can honestly say, especially since COVID when I think customer service is the area most effected within business, but from start to finish they have been a pleasure to deal with.
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Posted 1 year ago
Awful customer service, appliance was sent with continental plug, wrong colour shade & didn't fit. Kaiser refuses to pay the returns & were quite rude in their response!
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Posted 1 year ago
Ordered a fridge/freezer from Kaiser, a quality item, but what is outstanding is their customer service. we had a few minor issues which were sorted out with such professionalism... it came as a surprise to us as we had a faulty appliance from a very large retailer and their service and product were so poor it beggars belief. from my experience with Kaiser...I can't fault them....
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Posted 1 year ago
Good service, good installation
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Posted 1 year ago
Good value for money
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Posted 1 year ago
Very pleased with my purchase,also the super fast delivery and fitting.Will be looking for more stylish home appliances.Well done Kaiser.
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Posted 1 year ago
Thanks KaiserKenya. Aysha and her team have been really great. The technicians are very efficient and respectful while they are in the customer's home and completed the installations quickly and quietly.
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Posted 1 year ago
I recently bought an empire black dishwasher along with a matching empire freestanding microwave. The dishwasher works quietly, can fit a lot in and cleans really well. The microwave looks really unique in my kitchen and is very easy to use. Will be recommending to everyone!
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Posted 1 year ago
So far the dishwasher is proving to be very good and is also very quiet.
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Posted 1 year ago
Looks amazing but as said by previous reviews it doesn't whistle
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Posted 1 year ago
Simply Fantastic. Just a comment: The roasting spit motor could be stronger. It failed to rotate when 2 chickens are on it. For such a big oven users should be able to roast 2 chickens or a turkey. 5 stars would have been given If the above was the case.
Kaiser Appliances 4 star review on 15th June 2022
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Posted 1 year ago
Hob and oven both started giving problems less than 6months into their usage. The knobs cannot turn and those that turn cannot light up. Very frustrating considering that I paid premium prices to have them.
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Posted 1 year ago
I love the look of the kettle it looks vintage and different
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Posted 1 year ago
I love Kaisers range, especially the Empire products. Only company I've found so far that offers appliances in other styles rather than the standard "black with straight edges". Only this is now I need more to match everything up in my kitchen.
Kaiser Appliances 5 star review on 23rd May 2022
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Posted 1 year ago
i would like to request that you train your customer on how to use the appliance. For example, the cooker i picked has a number of features which most the people don't know how to use thus making the appliance underutilised.
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Posted 1 year ago
One of the best equipment I have !
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Posted 1 year ago
Kaiser Appliances is rated 4.4 based on 36 reviews