ordered a gas hob and gas built in oven, when the oven was fitted it would not work and it had a dent inside the oven I requested a unit but because it was housed in the it was classed as used, very disappointing for a £889.00 cooker, all that was offered was for them to repair it, after contacting trading standings who confirmed to let the repair it that’s what I did, the oven went off twice during cooking contacted traiding standards again who said I could go through a section 75 with the bank I have done this and have received a full refund but the person who I was dealing with was adamant I could not have a replacement or refund just repairs, now my thoughts are that they can send out any faulty oven and you have to have it repaired, not good, I would stay well clear from this company