Hello, thank you for your email we are happy to have resolved your exchange for you. Please note that our customer support is available from 9:00 am - 5:00 pm PST Monday - Friday by phone 949.887.3917 or by email info@kanthacollection.com
“While my order arrived and is beautiful my complaint would be that customer service was a little slow to respond to my questions prior to my purchase. All in all I am a happy customer and will be purchasing again.”
“The throw that arrived after 8 weeks was not what I ordered. Company agreed to an exchange and free return shipping. I requested a full refund and ultimately they agreed and suggested I keep the throw as a gift. It took awhile but they came through, which I appreciated.”
Hello Ms. Taylor
We apologize for any confusion with your order and while we do show that your first post was Anonymous with a different email address than that of your order will be reaching out to you immediately!