“It would be preferable to list items as out-of-stock if they won't be available for months. Staff seemed disinterested in helping me by phone, and told me I'll have to re-order next year. I emailed with questions, and nobody ever called me back. Great variety, fab products but poor customer service which could easily be improved.”
Good afternoon, Fiona
Thank you for taking the time to place this review.
We are so sorry for any inconvenience caused by the lack of clarity that led to this miscommunication and wrong expectation.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“To many people involved in one simple order , I had to drive back to the store after my delivery was missing items which end up costing me lost time .”
Good afternoon, Sean
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, Oliver
Thank you for taking the time to place this review.
We are so sorry for any inconvenience caused by the lack of clarity that led to this miscommunication.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I had made a mistake in my order and emailed straight away. They responded to email but still dispatched the item I had advised I didn’t need. Have emailed them again since and no reply. Pretty average customer service.”
Good morning,
Thank you for taking the time to place this review.
We are sorry to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.
As per our email correspondence on 21/10 the order was dispatched.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“The Keeler experience was unfortunately poor.
Our package was sent to the wrong address, we weren't made aware of this until a colleague called to request an ETA. As such, we didn't receive the urgent hardware we had requested until almost a month after ordering.”
Good morning, Matthew
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Made purchase online as their website said the item was in stock instore only to find out it wasnt in stock at all. Had to wait 6 days for a text message to tell me it was finally available for collection.”
Good afternoon,
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, John
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
Could you please email us a photo of the item that you have received to cs@keelerhardware.com.au and I can look into this for you.
Kind Regards
Helga Hilton
Customer Service Manager
“very disappointed that the manager failed to consider my case and will not shop with you again. Quite unfair, as the object did not arrive in a box and he wouldn't refund my money given the situation. Bad customer service.”
Good morning, Gillian
Thank you for taking the time to place this review.
We are so sorry that you were not satisfied with the response that you have received. We would like to offer our sincere apologies and apologize for any inconvenience.
Could you please email me all relevant information with regards to your request to cs@keelerhardware.com.au so that I can look into this for you.
Kind Regards
Helga Hilton
Customer Service Manager
“The product worked okay but it came without mounting screws or instructions---perhaps understandable with a cheaper version but this is supposedly a quality product!”
Good morning,
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“The key safe was not found at the recipents address. I don't know why. I don't know how many stars to give you. As the problem is of unknown origin it can be 2.5 stars but there's only whole digit options. It would help lots if the invoice could be resent and the fault might be able to be covered by a request for another key safe?”
Good morning, Sam
Thank you for taking the time to place this review.
We are sorry you did not receive your package as you expected. We do apologize for any inconvenience caused.
I can see that the item was "Returned to Sender"
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“to get supply of some items I have to call continuously. there was no proactive support to deliver things on time or update me that the items won't be delivered by a certain date.”
Good morning, Jade
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused. I can see that the order was placed 14/08 and it was dispatched 15/08 and delivered on the 21/08.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good afternoon,
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning,
I'd firstly like to offer our sincerest apologies for this huge inconvenience, that this has caused and for the lack of clarity with regards to stock availability.
While's we strive to maintain a good supply of products, sometimes it is not always possible. We take full responsibility for this and truly apologize for any inconvenience it may have caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Over promising and under delivering.
Advertising mortice lock online, no mention that it's not a stocked item until payment is made.
The usual supplier issues........blah blah.
Waste of everybody's time. Positive note, staff are friendly and respond quickly.
Cancelled order.”
Good morning,
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I bought a pair of window balancing spirals 826mm on line (8th July) and found I selected the wrong item it was for aliminium windows instead of use for my wooden window so I visited your showroom at willoughby, the person at the front desk exchanged it for me and when my son installed on the window one of the spiral made a noise and we found it was faulty ,so a couple of days latter I tried to exchange it but the seller refused to exchange the defective product ,instead he blamed me for not installing it correctly and I had to pay for a new one ,I didn't want to argue with him and paid for a new one then I explained to my wife out side your showroom and she insisted I go back inside to ask him to check the item's functionality on the spot so we will not have to come back again, and apon his checking he found out the new item was also defective and he put it back with all the new items for sale, the faulty item was now mixed with all the new items and he give me another one this time he checked in front of me ,then I complained to him the first one I bought one of them was defective and as a comsumer I have the right to exchange the faulty item ,for me that when I saw him put the faulty item together with other new items, some one else will have the same trouble as me ,I was in a hurry and I regreated
(1 ) I did not insisted to have the item exchanged, ( 2) when I saw the man put it back with all the new items for sale , I should have stopped him so your next customer will not have the same experience from this unscrupulous salesman , many thanks for your attention . Kind Regards. Djimy.”
Good morning, Djimy
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product and service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Bought 3 padlocks only two worked, the brand was a German brand ABUS and were heavy duty and expensive. I should’ve gone to Bunnings and saved MONEY.”
Good afternoon
We do apologize for this error that were made with your order. We strive to provide the best possible service, but unfortunately, on this occasion, we did not meet your expectations
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, Yin
Thank you for taking the time to place this review.
We are sorry that you did not receive the screws. We would like to offer our sincere apologies and apologize for any inconvenience.
I contacted the relevant department and asked them to look into this for me.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Not pleased. Ordered stock just over a week ago, was told they would ship by Air and it would be here in two days and still has not arrived as of today 29.5.24. Have called them twice. Will think twice about using them again. Had to go to another Supplier for this and stock has arrived and job is now complete.”
