"Made online order for bed linen from this store. The duvet cover was completely covered in pellets after a couple of washes. The washing was done according to the instructions on the label. I contacted the manufacturer and received a reply that this is not a problem and they suggest going through the machine to remove the pellets after each wash. Horrible. Absolutely not what you expect from a duvet cover that costs 230 euros."

"My jumper ripped when I put it over my head, like I would any normal jumper, and after taking to the store I purchased it from who contacted Kenzo head office in Paris they did nothing! Put it down to being \u2018mishandled\u2019 which is ridiculous because not even a \u00a310 jumper would rip by putting it on. They contradicted themselves completely by saying it was \u2018high quality\u2019 material, clearly when it ripped so easily!"