Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,493 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,493 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best customer service we have ever had. I noticed that the paint on the back panel of our chairs was lifting and they were starting to rust (four years old). I sent an email in, got a reply within a day or so and without any further questions Kettler approved the claim and sent through a new set of chairs. After this experience I will never buy another brand. Really impressed.”

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Posted 6 years ago

“There was a problem with the coating on the 2016 steel mesh furniture. My table was swiftly changed last year and my six chairs this year. The rust was visible on photos and, once these and proof of purchase was sent, Kettler changed all items promptly and with no fuss. Excellent customer service!!”

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Posted 6 years ago

“Prompt reply to my email and acceptance of the problem highlighted. No trying to pass the buck!”

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Posted 6 years ago

“They immediately agreed to replaced a complete set of 6 garden chairs as they couldn't match our set when only 2 had started to rust.”

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Posted 6 years ago

“We had a rust problem with one of our benches which was quickly resolved with a replacem3nt bench. Very impressed with your service”

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Posted 6 years ago

“A damaged garden sofa was delivered to me. Kettler acted very promptly to have it replaced and the damaged one removed. The After Sales Service was excellent.”

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Posted 6 years ago

“Speedy service and pleasant personnel.”

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Posted 6 years ago

“Faulty item replaced without any issue.”

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Posted 6 years ago

“We love it and looks the part”

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Posted 6 years ago

“Did exactly what they said - perfect”

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Posted 6 years ago

“Very pleased with the service received from Mettler. Edward 7”

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Posted 6 years ago

“Immediate response to warranty claim”

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Posted 6 years ago

“Very prompt resolution of our issue with the garden seat, very professional”

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Posted 6 years ago

“By sticking by their warranty cover and replacing the faulty items promptly. The staff members I dealt with were polite, professional and very helpful indeed.”

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Posted 6 years ago

“Kept up to date about replacement delivery, excellent service, however this was my second set of chairs to be replaced due to rusty arms, we have cheeper chairs that haven’t rusted, maybe just unlucky !”

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Posted 6 years ago

“Having had other Kettler furniture over the past 20 years I was very surprised to see rust on our Sienna chairs which we purchased in 2016. However Webb’s of Droitwich contacted Kettler to let them know of the problem. After providing photos etc. Kettler offered to deliver replacement chairs straight away. Really pleased to receive good customer service. Thank you.”

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Posted 6 years ago

“As far as I am concerned you your product support is exemplary.”

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Posted 6 years ago

“Great customer service. When I rang and explained that we had a problem with rust appearing on our garden chairs the response was prompt and we were offered replacements very quickly. Even with the best quality garden furniture things can occasionally go wrong, the test of a really good business is how they deal with the problem. Kettler cannot be faulted and I wouldn’t hesitate to purchase from them again.”

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Posted 6 years ago

“Kettler are very quick and efficient - excellent customer service.”

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Posted 6 years ago

“Very responsive service.”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,493 reviews