Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a great deal on a Kettler Day Bed in their sale. The website and ordering process were easy to navigate. Delivery was quick and delivered to the spot I asked them to place it. Assembly was simple, however there was a screw missing. I reported this to Kettler and was sent the part, which didn’t arrive, but when sent again it did. Things can go wrong with any delivery, but I always say it’s what they do about it that matters and I can certainly say that their customer service was brilliant and they even gave me £50 back for the inconvenience which I was not expecting!”

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Posted 2 years ago

“Part requested and sent in good time, shame it came by Royal Mail, eventually.”

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Posted 2 years ago

“Excellent service from ordering to delivery. Great products.”

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Posted 2 years ago

“Great product”

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Posted 2 years ago

“Quality product at an affordable price, well packaged/ protected and delivered quickly”

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Posted 2 years ago

“Kettler products are good quality and we have a metal set in Iron Grey which does not need covering in Winter which is great. Also it has the mesh seat so we don't need huge cushions for which we have no space!! So a good product. However, after 5 years or so some of the paint is chipping and flaking so needs touhcing up. I ordered 2 touch up pens, and finally after a month I received them. It seems the order wasn't processed twice, and one of the emails described the paint as end caps which I replied to very quickly so I didn't get end caps delivered!!”

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Posted 2 years ago

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Posted 2 years ago

“Good product. Good service.”

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Posted 2 years ago

“It was fine”

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Posted 2 years ago

“Web site clear and ordering easy. Customer service on query made about a previous bought product good. Delivery of patio set bought on this occasion was as promised. I was surprised that the items when unpackaged bore a different manufacturers label. The chairs required partial assembly (4 screws each). All fittings were properly packaged and supplied. On each chair three of the screws went straight in, but the fourth, in the same position on each chair, was hard to fit as the threaded receiving hole was slightly mis-aligned. This defect was evident even when the other screws were removed and the questionable one fitted first. This assembly was eventually managed with the assistance of two other persons. The comfort was good, and the pieces seemed of a good finish. I have been on holiday since the day after delivery so they have been stored indoors. If the finish is as good as previous purchases then ask should be well”

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Posted 2 years ago

“Great looking cover good quality works brilliantly and fits perfectly. Quick and easy delivery. Very pleased would definitely recommend”

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Posted 2 years ago

“Excellent service with good prices and swift delivery”

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Posted 2 years ago

“I felt a spray would be much more helpful than a nail varnish bottle of paint with a tiny brush. Doesn't leave a nice smooth finish and quite expensive paying for bottles rather than the paint.”

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Posted 2 years ago

“Great and Fun LED lights”

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Posted 2 years ago

“Very impressed with the quality and great service”

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Posted 2 years ago

“Fantastic product and easy to assemble. Unfortunately Kettler can't guarantee sunny days. :)”

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Posted 2 years ago

“Very good quality product and service”

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Posted 2 years ago

“Perfect service and delighted with our new set of garden chair cushions of superb quality.”

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Posted 2 years ago

“The two parasols we purchased are very good quality and good value for money.”

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Posted 2 years ago

“The oven glove very good ..great delivery”

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Posted 2 years ago

Kettler is rated 4.4 based on 2,495 reviews