Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a small problem with part of our garden furniture but Niki Hill stepped in and corrected it. Thanks again Niki.”

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Posted 7 years ago

“Quick to respond to a warranty claim and keeping me informed.”

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Posted 7 years ago

“Replaced the part quickly and arranged an excellent delivery team”

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Posted 7 years ago

“Fantastic service, very helpful on the phone and dealt with our warranty claim extremely quickly. Cannot speak highly enough of them. Thank you”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Dealt with our claim quickly and we were contacted. A call was made to us to organise delivery of the replacements which arrived on time.”

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Posted 7 years ago

“Hassle free return of damage good. New item perfect Hank tou”

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Posted 7 years ago

“Very swift in settling our warranty claim and with no quibbling.”

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Posted 7 years ago

“Great customer service and absolutely no quibble with my warranty claim.”

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Posted 7 years ago

“For something that was meant to be rust proof I'm on my 3rd table and 2nd set of chairs in 2yrs. I'm pleased with the way that warranty claim was handled but very disappointed in the quality of the product.”

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Posted 7 years ago

“The handling of our warranty claim was dealt with with great professionalism. The replacement chairs are in place and were delivered as agreed. We are just awaiting confirmation of delivery of the new seat cushions which have been ordered. Otherwise very satisfied.”

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Posted 7 years ago

“Prompt replies to correspondence and quick replacement of faulty item.”

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Posted 7 years ago

“Good response to my problem and friendly customer service.”

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Posted 7 years ago

“Quality control sadly lacking, causing disappointment and frustration.”

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Posted 7 years ago

“I was very pleased how Kettler handled my claim especially Zak who was very professional and helpful in ensuring my new replacement chairs were delivered quickly.”

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Posted 7 years ago

“The staff who were involved with my claim were very courteous and gave the matter prompt attention. The deliveries and collections were all on time and at our convenience. Overall a very good service.”

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Posted 7 years ago

“After sales care is excellent with Kettler. We have had issues with two of our garden furniture sets over the last year and the whole issue has been dealt with in a professional and timely manner. Thank you”

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Posted 7 years ago

“Premier garden furniture manufacturer. High quality product (RHS Bench) with high quality customer service.”

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Posted 7 years ago

“Excellent customer service and problem resolved very quickly with no problems or inconvenience !”

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Posted 7 years ago

“Very good service. A problem with the courier's delivery arrangements was quickly resolved with Kettler's intervention.”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,495 reviews