Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the chairs and table very much. However, I was not able to buy the Novero footstool/table at the same time which I wanted to use with the multi-position chair. I also wanted to buy the grey cushions for the Novero chair and stool and the grey covers for the two Savita chairs”

Helpful Report

Posted 3 years ago

Thank you so much for sharing your 4 star rating of Kettler! It's great to see that you like the chairs and table. We apologise that you were unable to buy the Novero footstool/table and the other coordinating items at the same time. Please contact our customer service team at sales@kettler.co.uk if you would like help trying to locate the footstool and cushions. Thank you again for your review and we hope you can find the items you are looking for.

Posted 3 years ago

“Very prompt delivery of my order. Quality excellent.”

Helpful Report

Posted 3 years ago

Thank you for the wonderful 5 star rating of Kettler, Penny! We are so glad that your order was promptly delivered and of excellent quality. We truly appreciate your loyalty as a customer and thank you for continuing to choose Kettler for your purchasing needs.

Posted 3 years ago

“Excellent product and service”

Helpful Report

Posted 3 years ago

Thank you so much for your 5 star rating of Kettler, David! We are so pleased that you had an excellent experience with our product and service. We truly appreciate your loyalty as a customer. Thank you!

Posted 3 years ago

“Very good quality. We hope our furniture and cover last for a long time. We will treat it carefully!”

Helpful Report

Posted 3 years ago

Thank you so much for your 5-star rating of Kettler! We’re so glad to hear that you've found that our furniture and cover are of very good quality. Thanks again for your feedback!

Posted 3 years ago

“Furniture really sturdy and cover lovely and thick”

Helpful Report

Posted 3 years ago

Thank you so much, Tracy. We appreciate your 5 star rating of Kettler! We're so glad you think the furniture is sturdy and are happy with the quality of the cover. We really appreciate your feedback!

Posted 3 years ago

“Brilliant service definitely recommend to friend and family”

Helpful Report

Posted 3 years ago

Thank you so much for your 5-star rating of Kettler, Andrea. We are delighted to hear that you had such a great experience with us. We very much appreciate your kind words about our service, and we're pleased to hear that you would recommend us to your friends and family. Thank you again!

Posted 3 years ago

“Lovely garden set. Delighted with the whole order process. Would recommend to friends and family”

Helpful Report

Posted 3 years ago

Thank you so much, Joan, for the 5 star rating and positive review of Kettler! We're thrilled to hear that you enjoyed the lovely garden set, had a positive experience with the order process, and would recommend us to friends and family. Your loyalty is greatly appreciated!

Posted 3 years ago

“I gave kettler outside furniture bought in 2006. It wears so well. I have just bought some touch up paint and used it on some scratches and dents. It was so easy to use and batches so well, I cannot see where I touched up.”

Helpful Report

Posted 3 years ago

Thank you so much for your 5-star rating, Valerie! We are thrilled to hear that you have been a returning customer since 2006 and that the touch-up paint was so easy to use! We appreciate your loyalty to Kettler and we are so pleased that you have been so satisfied with our products over the years.

Posted 3 years ago

“Product great, customer service came across as ' im dealing with so many other queries im not listening to exactly what your actually saying' real shame as now i'll use alternative products. This is a shame as i spent £2400 on Kettler outdoor furniture & i would have appreciated more moral support”

Helpful Report

Posted 3 years ago

Thank you for your 4 star rating Jon! We appreciate your business and loyalty as a returning customer. We apologize if you felt that our customer service did not provide the support that you needed. We understand how frustrating this must have felt, especially after investing so much in our outdoor furniture. Again, we apologize and hope you will give us another opportunity in the future.

Posted 3 years ago

“Good quality furniture - comfortable and looks good. Very leased with our purchase”

Helpful Report

Posted 3 years ago

Thank you so much for the wonderful 4-star rating of Kettler! We are so glad that you are pleased with your purchase and that it is of good quality Furniture, comfortable, and looks good.

Posted 3 years ago

“Everything perfect Thank you”

Helpful Report

Posted 3 years ago

Thank you so much for your 5 star rating of Kettler, Graham! We are so happy to hear that everything went perfectly for you - it means a lot to us that you are a returning customer. Everything perfect, thank you!

Posted 3 years ago

“Great product, good price, perfect replacement.”

Helpful Report

Posted 3 years ago

Thank you for giving us a 5-star rating, Tracy! We're glad you found our product to be great with a good price - the perfect replacement! We really appreciate your loyalty, and we are honored to have you as a repeating customer.

Posted 3 years ago

“Good to deal with and helpful telephone advice”

Helpful Report

Posted 3 years ago

Thank you so much for your 4 star rating of Kettler. It's really great to know that you found our service to be "Good to deal with and helpful telephone advice." We truly appreciate your continued loyalty as a returning customer.

Posted 3 years ago

“All great value”

Helpful Report

Posted 3 years ago

Thank you so much for the 5 star rating, Sue! We're so glad that Kettler has been a great value for you and we appreciate you being a repeat customer. Thank you for choosing Kettler!

Posted 3 years ago

“Excellent products and service. Delivered promptly. Had a problem with a damaged table on delivery but was sent a replacement as soon as a courier slot was available (within a week). Service could not have been better. Would definitely use again.”

Helpful Report

Posted 3 years ago

Thank you Michael, for your wonderful 5-star rating of Kettler! We are very glad to know that our products and service have consistently exceeded your expectations, and it's great to hear that we solved your problem with the damaged table efficiently. We appreciate that you have chosen Kettler again and we look forward to being of service to you in the future!

Posted 3 years ago

“Excellent table for a great price! Well made”

Helpful Report

Posted 3 years ago

Thank you very much for your 5 star rating of Kettler! We are thrilled to hear that you find our product to be an excellent table for a great price and well made. Thank you for your feedback!

Posted 3 years ago

“It's a quality product”

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Posted 3 years ago

Thank you so much Mike for your 5 star rating of Kettler! It's a quality product and we're glad to have earned your repeat custom. We really appreciate it!

Posted 3 years ago

“This is my second purchase, seems satisfactory.”

Helpful Report

Posted 3 years ago

Thank you, Kelvin, for giving Kettler a 4-star rating! We are delighted to hear that this is your second purchase and that it has been satisfactory. Thank you for your loyalty and for taking the time to provide your feedback.

Posted 3 years ago

“Excellent quality”

Helpful Report

Posted 3 years ago

Thank you so much, Ann, for your 5 star rating! We are thrilled that you found the Kettler to have excellent quality. It means a lot to us to hear that our customers are satisfied with not only our product, but also the overall experience. Thank you again!

Posted 3 years ago

“Delivery when stated , not when I would have chosen , didn’t get a choice . Tried rearrange date , didn’t get a choice , product is ok , hard to make a consensus yet as only had it few days . Will know after summer whether it fades or snaps in that time”

Helpful Report

Posted 3 years ago

Thank you for your 4 star rating. We always appreciate the loyalty of our returning customers and value your feedback! We're glad that the product was ok and we apologise for not offering preferred delivery dates. We hope you will have a positive experience over the summer, and that you'll be satisfied with the product over time.

Posted 3 years ago

Kettler is rated 4.4 based on 2,495 reviews