Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,493 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,493 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The after sales team were very polite, helpful and professional. My garden chairs had to be replaced but there was no problem with this. Everything from the first phone call to Kettler and the delivery of new chairs and collection of the old was done quickly and I was kept informed at all times when delivery was to take place. I feel Kettler give exceptional service.”

Helpful Report

Posted 6 years ago

“Online submission of warranty claim was quick and easy and response to the claim and the replacement was really efficient.”

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Posted 6 years ago

“Very prompt response to our warranty claim and very happy with the service to provide replacement chairs.”

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Posted 6 years ago

“Our warranty claim was dealt with very quickly and efficiently. All the staff we came into contact with either by telephone or email couldn’t have been more helpful or courteous. We would have no hesitation in purchasing from Kettler again in the future. It is good to know that there are still companies out there who believe in customer care. Thank you”

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Posted 6 years ago

“Very effective communication”

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Posted 6 years ago

“Very promptly dealt with my claim and agreed to replace the items.”

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Posted 6 years ago

“Very helpful Customerservice and prompt decision- highly recommended!”

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Posted 6 years ago

“Probably the best customer service experience I’ve had in a long time. I had a product issue which the team couldn’t have been more helpful in resolving. Great product, great culture.”

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Posted 6 years ago

“Excellent service, arrived quickly and product works fine.”

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Posted 6 years ago

“I had a problem with a metal chair, I had bought, as a set, almost 5 years ago. Kettler came back to me straight away to resolve this. Unfortunately, they didn’t make that set anymore so let me chose an alternative. They delivered on a day of my choosing. I now have four new chairs. Excellent customer service, thank you.”

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Posted 6 years ago

“By standing by their policy of giving good customer service to existing customers with problems”

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Posted 6 years ago

“Responded quickly to my complaint”

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Posted 6 years ago

“Kettler after sales service has been excellent in replacing furniture that has exhibited rust during their warranty period, hopefully they have now resolved the manufacturing problem which has caused this ongoing issue.”

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Posted 6 years ago

“We have unfortunately experienced problems of rusting with not one, but two sets of garden chairs. However Kettler have exchanged both faulty sets for free. Hopefully the third set will outlast their 5 years guarantee”

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Posted 6 years ago

“Kettler dealt with our warranty claim very quickly with a full replacement. Excellent customer service. Thank you.”

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Posted 6 years ago

“We had a problem with one of our recently purchased patio chairs. I rang about this and the person at the other end of the phone could not have been more helpful. The chair was replaced within a week. First class service.”

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Posted 6 years ago

“No quibble acceptance of warranty claim by Nikki. Replacement chairs delivered to holiday home and old chairs removed on schedule. Hope the new ones last a lot longer!”

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Posted 6 years ago

“Efficient and no problems in claiming under warranty”

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Posted 6 years ago

“Prompt and efficient service. Thank you.”

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Posted 6 years ago

“The service from the after sales team was fantastic, from start to finish the process was handled in a most professional way.”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,493 reviews