Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we had problems with our garden furniture, which was turning rusty after less than 3 years. Kettler promptly replaced all the furniture, without quibble, and took away the old furniture.”

Helpful Report

Posted 6 years ago

“Very efficient”

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Posted 6 years ago

“Very efficient response to my claim under warranty to replace chairs which had signs of rust. Nice to see real service does still exist.”

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Posted 6 years ago

“For a number of year Kettler has always been the manufacturer we choose when buying new garden furniture because of their build quality, and style and this is this first time I have ever encounter a quality issue. The claim process was simple and within 24 hours of completing the online claim form I was advised that the products would be exchanged and I was called by a member of the Kettler customer services team who scheduled the delivery of my new product and collection of the faulty ones. A five star service from a five star company, well done Kettler.”

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Posted 6 years ago

“Honoured the 5 year guarantee, keeping me informed of the availability of the replacements and arranging delivery to suit my availability. Excellent staff and service.”

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Posted 6 years ago

“Kettler dealt with the matter very professionally. No problems at all.”

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Posted 6 years ago

“Furniture looked so good we had to spend time tidying the garden to do it justice. Unfortunately, on one of the tables, several small areas of rust appeared after only 7 months, but it was changed very quickly by Kettler with minimal hassle. We're looking forward to using it again in the spring, when it will hopefully stop raining!”

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Posted 6 years ago

“Great customer service”

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Posted 6 years ago

“Very efficient service”

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Posted 6 years ago

“My Kettler table had a small fault in the paintwork causing rust to develop. The Kettler team were outstanding in dealing with this. I thought perhaps some touch up paint would sort it but Kettler insisted on replacement and arranged everything. I am really impressed with this level of service, a good indicator of how they value not only their products but also their customers. Well done Kettler. I will certainly buy from them again.”

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Posted 6 years ago

“Following speaking to Scotsdales Cambridge last year the issue of the sofa was resolved and delivered recently when new stock arrived. The staff at Kettler were helpful and brilliant. The quality of the product is very good and surpasses the competition.”

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Posted 6 years ago

“Replacement took months to come and when it arrived it was damaged. I've sent emails and spoken via phone about it and have had nothing back to acknowledge the problem.”

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Posted 6 years ago

“I never received what I ordered.”

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Posted 6 years ago

“Super rower”

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Posted 6 years ago

“replaced garden furniture that was starting to rust without any quibble , and very quickly and efficiently”

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Posted 6 years ago

“Although the replacement table top was not available for a few months your staff were always friendly, helpful and kept me up to date.”

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Posted 6 years ago

“Excellent customer service, very helpful”

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Posted 6 years ago

“Ordered a palma sofa that had a factory defect. The company we bought the set from contacted kettler on our behalf. Kettler promptly arranged collection of the defective sofa and replaced it with a new one.”

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Posted 6 years ago

“They were very efficient”

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Posted 6 years ago

“Dealt with my issue well and fairly”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,495 reviews