Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Poor Quality Product and Service Kettler would do well to remember "a good reputation is hard-won and easily lost" Unfortunately the Kettler name no longer means anything. I have had similar problems to other reviewers. We had a parasol which was rarely used and well looked after. The very low quality tilt button broke after 2 years. We had probably used the parasol 4 or 5 times. I have run out of energy trying to get the problem resolved. A decent company would replace the item - we didn't do anything wrong. It's a manufacturing fault caused by using cheap inappropriate materials for the job it's meant to do. The after care again I'm afraid is very poor. Numerous emails and calls were ignored leaving me to constantly chase up. It almost appears deliberate. Well done everyone at Kettler - I have given up. You should not treat the very people who have supported your business for years so poorly.”

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Posted 6 years ago

“Excellent product. Table looks like new❤️”

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Posted 6 years ago

“Shocking customer service. Tell us that they have no stock yet their website is selling all colours. We were also told that it was “unclear” to them as to what weather conditions the parasol could be used in. Surprise surprise, we use it when it is sunny and it has severely faded therefore who’s can you sell a sun parasol when it clearly has no UV resistance and then suggest that it might be used in the wrong weather conditions.”

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Posted 6 years ago

“Bought some Elba garden furniture in the spring. Tried to get a weatherproof cover for the winter. All stockists out of stock in May. Kettler site said restock coming in September. Now it won't be till 2021. I'd have thought you could sell loads of these in autumn/winter when they're most needed. Obviously not.”

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Posted 6 years ago

“No problems”

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Posted 6 years ago

“Full marks to customer service. I had a Kettler garden bench that developed a fault whilst still under guarantee. The bench was collected & a brand new one delivered without any fuss or quibbling. I am very pleased with the replacement & would have no hesitation in buying from Kettler again.”

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Posted 6 years ago

“Excellent value / strong”

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Posted 6 years ago

“I have a brand new Kettler garden furniture set and wanted to stain guard the chair cushions. I looked at Scotchguard initially but then discovered that Kettler did a complete kit of guard and cleaner for a little more than 2 cans of Scotchguard so went for it. I have given the cushions a double spray and So far it all looks good.”

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Posted 6 years ago

“Quality and fit perfect”

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Posted 6 years ago

“Great bin for hot bbq coals. My husband is very pleased with it.”

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Posted 6 years ago

“Disappointed that we good not find our receipt of purchase.i understand the rules but it would have been nice under these circumstances for my chair to have been replaced”

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Posted 6 years ago

“Your company is an absolutely disgrace for selling tiny little bottles of touch up paint for £8.00. The bottle of touch up paint that came with the furniture when I originally purchased it was twice as big as the bottle you have just sent me. I had a little bad luck with one of the chairs during the winter that put a number of chips into the paint work. Unfortunately one bottle I have received isn't going to do much. But charging customers £8 is a damn disgrace. Shame on you. A.Smith”

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Posted 6 years ago

“Great cover for my two seater”

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Posted 6 years ago

“Very Helpful.”

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Posted 6 years ago

“Excellent quality, does the job.”

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Posted 6 years ago

“I have been trying to get some parts for my Royal Garden furniture since the 22nd March 2020. There telephone message says (as it has done throughout - again today - 20 July 20): "They have Covid-19 challenges, email Sales or Trade and someone will get back to you." One person has got back to me by email on a couple of occasions promising to sort the order and problem out. This has not happened and 4 months later I still do not have a satisfactory response from them, despite repeated (many) attempts to call and follow up with email) as they say on the main telephone number.”

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Posted 6 years ago

“Excellent service & a trusted product of great quality”

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Posted 6 years ago

“Having bought through John Lewis the set then went out of stock and took 6 weeks to arrive. When it was unpacked it was damaged with a bent leg and cracked paint despite the box being un damaged. We have been waiting for a replacement but it is now out of stock. I have asked JL today for a refund as the frames of at least two separate parts of the set are going rusty after 2 weeks outside, despite Kettler claiming the set to be made of robust steel if it’s not painted and made properly this is the result. I am very disappointed and won’t buy or recommend them again”

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Posted 6 years ago

“Have a problem with my order. Have contacted via email and am getting no response. Not good enough.”

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Posted 6 years ago

“I need to raise a warranty claim, but warranty system is failing to operate. I have contact Kettler but I've had no response and the system is still not working”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,495 reviews