Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You supplied fault goods without checking before sending out.”

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Posted 7 years ago

“We purchased a kettler patio set a few years ago and have been very pleased with it. Unfortunately the paint finish started to flake and the metal mesh started to rust, however it was still (just) within the warranty period. We made a warranty claim to Kettlers and they couldn’t have been more helpful and have replaced the faulty items at no charge. Our thanks to Vicky who handled the arrangements and we thoroughly recommend Kettlers for their products and service.”

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Posted 7 years ago

“Thanks for your prompt action providing a replacement chair.”

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Posted 7 years ago

“Service problem with Kettler garden table dealt with promptly and with no fuss.”

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Posted 7 years ago

“Complaint dealt with, polite and sensible conversation. Replacements sent with min delay arrived within 10 days as promised. Obviously rather a problem had not occurred in the first place and hopefully all will be ok from now on.”

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Posted 7 years ago

“Great company and never quibbles over quality”

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Posted 7 years ago

“Products are excellent in all aspects. Very professional after care.”

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Posted 7 years ago

“Faulty item delivered but once Kettler were made aware, the item was replaced quickly and without hesitation.”

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Posted 7 years ago

“Immediate response to our warranty claim. Very helpful member of staff we spoke to on the phone. We had our new furniture within the week of making the claim. Thank you for making it so easy for us. K & J Sidebotham”

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Posted 7 years ago

“Excellent customer service! Can’t wait for the sun to shine to use my new furniture.”

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Posted 7 years ago

“We made a warranty claim on one of four garden chairs a year ago. It was replaced quickly with no quibble. A year later another chair showed signs of rust coming through. I was concerned that the other two may follow the same path (may have been a faulty batch) and so the three were replaced. This was offered (I did not have to ask). The five year warranty is true to it's word. The new chairs were delivered and the faulty ones collected. I expressed concerns about the faulty ones being thrown away and was told they are refurbished and recycled - great news.”

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Posted 7 years ago

“The item was replaced”

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Posted 7 years ago

“No quibble Replacements offered efficiently and quickly”

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Posted 7 years ago

“Simply that our rusting chairs were exchanged without fuss and with very good communication.”

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Posted 7 years ago

“Prompt professional service, but would like you to consider using a delivery company that can specify a short delivery window, rather than 8. a.m. to 6 p.m.”

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Posted 7 years ago

“Very helpful give full customer satisfaction”

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Posted 7 years ago

“Print reply when telephoning and Sales and After sales very helpful.”

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Posted 7 years ago

“Excellent service from Kettler staff and delivery company. Very prompt. Certainly recommend Kettler”

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Posted 7 years ago

“Very comfortable furniture and excellent warranty to rely on.”

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Posted 7 years ago

“Well they exchanged my extending table and 8 chairs with no hassle what so ever I would highly recommend their customer service especially Zak who was unbelievably helpfull. I have not seen the new patio set as yet they are still in the boxes they came in we are having our garden landscaped before we put them out so at the beginning of May they will be out in all their glory...fingers crossed.. Thank you Kettler. Best Regards Mrs Joyce Matthews.”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,495 reviews