Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased an Elba table and six chairs via garden furniture.co.uk at a cost of £1599.00. We had issues with the delivery timetable and had to make numerous phone calls to chase our order, call backs that were promised were never received. One chair out of six badly damaged, the replacement yet to be received. The table arrived separately today and as much as we like the design the woodwork is not of a good standard; I doubt the wood is actually teak and is a very poor grade if it actually is, the slats have been heavily sanded and circular abrasions are still very obvious it has a poor surface finish, filler has been used to cover up a very heavy and open grain (not a feature of real teak which is an almost grain free timber)and to fill inaccurately cut joints, this will all fail when the weather takes its toll. Some of the machine screws were impossible to tighten without WD 40 and cleaning metal fragments from the threaded female part of the table to leg joint. In my opinion this range of furniture is over rated and overpriced for the quality of the items we received. Even the Kettler brand label wasn’t applied neatly and that pretty much sums up this slipshod offering. We would not recommend nor would we buy any other furniture from Kettler.”

Helpful Report

Posted 4 years ago

Thank you for your recent review, Lingyun and I am very sorry that you have not been happy with the product received or the service. We would love to get this resolved for you as soon as possible and our aftersales team will be in contact to arrange a suitable resolution for you.

Posted 4 years ago

“Great price and great speedy service. Communicated well”

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Posted 4 years ago

Thank you for the great review of the products and service received.

Posted 4 years ago

“I think the products are very good but when I ordered some replacement footways online I expected a confirmation email. I did not receive any communication about purchase or delivery but there could possibly be a good explanation why!”

Helpful Report

Posted 4 years ago

Thank you for your review. I am very sorry to hear that you did not receive a confirmation email, as we do send confirmations with all orders placed via our website. This could've possibly gone into Junk mail. I have asked our customer service team to resend your order confirmation. We are pleased that you are happy with the products received.

Posted 4 years ago

“First one - the frame for a chair was bent Second one - table was wonky - tried to bend the legs it and it snapped”

Helpful Report

Posted 4 years ago

Thank you for your review, Dominic and I am very sorry to learn of the issues with your order. We would like to resolve this as quickly as possible for you. Please contact our customer service team at sales@kettler.co.uk with details of the issue, along with photos and we will be happy to look into this for you.

Posted 4 years ago

“It was easy to locate and order the correctly named spare parts but the quality of the replacement was not as good as the original”

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Posted 4 years ago

Thank you very much for your review and feedback.

Posted 4 years ago

“Very pleased so far with the garden chairs. Very well made & comfortable.”

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Posted 4 years ago

Thank you for your kind review. It's great to hear that you are happy with your garden chairs.

Posted 4 years ago

“Product arrived safely and was as ordered.”

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Posted 4 years ago

That's great to hear, Martin. Thank you for your kind review!

Posted 4 years ago

“Super pleased with my new kettler range, an excellent, high quality product that fits perfectly in my garden.”

Kettler 5 star review on 30th April 2022

Helpful Report

Posted 4 years ago

Thank you for your kind review, Vicky. It's great to hear that you are pleased with your furniture. The set looks great in your garden!

Posted 4 years ago

“Great overhead heaters arrived on time as expected look great.”

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Posted 4 years ago

That's great to hear, Angela. Thank you very much for the review!

Posted 4 years ago

“The pedals I ordered was unfortunately not the correct ones for the Kettler Safari GT Orignal Kettcar.The fitting is completely different. Your advice is required as to returning the incorrect ones and if possible replace with the correct pedals. Thankyou”

Helpful Report

Posted 4 years ago

Thank you for your review, Philip. Unfortunately, the 10mm pedals that you have purchased are too small for the Safari GT. I have asked a member of the customer service team to contact you to confirm the returns process.

Posted 4 years ago

“Table tennis cover looks the part, good quality, fits well. Would recommend.”

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Posted 4 years ago

Thank you for your kind review.

Posted 4 years ago

“Due to the two covers we had originally last year summer had to say very poor”

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Posted 4 years ago

Thank you for your review, Annette. We are very sorry to hear that you are not satisfied with your purchase and would like to resolve this for you. I have asked a member of our Customer Service Team to contact you.

Posted 4 years ago

“Exactly as ordered with quick delivery.”

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Posted 4 years ago

Thank you for your kind review.

Posted 4 years ago

“Very good fit”

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Posted 4 years ago

Thank you for your kind review, Becky.

Posted 4 years ago

“Purchased our Palma corner set 6 years ago, have just purchased a new set of cushion covers for it and it looks as good as the day we bought it. No wear or tear showing after 6 years on any of the rattan parts. Would highly recommend.”

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Posted 4 years ago

We are so pleased to hear that you have been satisfied with your Palma Corner Set, Gilly and thank you for leaving a lovely review! We hope that you can enjoy many more years of use of your furniture.

Posted 4 years ago

“The enquiry I made to the sales department was dealt with extremely professionally and quickly . Tremendous service !”

Helpful Report

Posted 4 years ago

Thank you for your kind review, David. We are delighted to hear about the service you have received from our Customer Service team. We have passed on your feedback to the colleague, who was more than happy to assist you.

Posted 4 years ago

“Good service very efficiently dealt with and got exactly what I needed”

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Posted 4 years ago

That's great to hear, John! Thanks for the kind review.

Posted 4 years ago

“Excellent product & service”

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Posted 4 years ago

Thank you very much for the kind review of our products and service.

Posted 4 years ago

“Good products if a little expensive. Helpful support.”

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Posted 4 years ago

Thank you for your review, Michael. It's great to hear that you are happy with the products and service you have received.

Posted 4 years ago

“Got the survey request, yet I havent received the order yet!”

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Posted 4 years ago

Thank you for your review, Andrea. I can see that your heater is out for delivery tomorrow with our appointed Carrier, TNT. If you would like to discuss this with our Customer Service Team, please email us at Sales@kettlerdirect.co.uk We hope that you will be very happy with your heater when it arrives.

Posted 4 years ago

Kettler is rated 4.4 based on 2,495 reviews