Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Nothing too much trouble. A delighted customer”

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Posted 7 years ago

“Product had become faulty but the warranty was honoured and replacement item delivered very quickly. Thank you”

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Posted 7 years ago

“Customer service very good”

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Posted 7 years ago

“Warranty claim dealt with quickly and efficiently.”

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Posted 7 years ago

“Very quick delivery”

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Posted 7 years ago

“Great service my table top developed a stain sent in pictures new top delivered straight away. No hassle. faults happen and kettle rectified it with helpful staff and great service will buy more stuff from kettle just because of the service. Thankyou to all the staff that helped me.”

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Posted 7 years ago

“Warranty claim handled very quickly and with no fuss”

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Posted 7 years ago

“Warranty claim four years into a five year guarantee. Chairs replaced without question and when I mentioned some damage caused by a friend to the table, that was replaced a well.. Absolutely wonderful and generous after sales service and I would happily recommend Kettler products to my friends.”

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Posted 7 years ago

“I purchased an large outside round mesh table 5 years ago and when cleaning it I noticed rust areas developing on the underside. Although just outside of the warranty period by a couple of months, Kettler replaced the table without question. There warranty service is excellent. Thank you”

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Posted 7 years ago

“Got full set, table, chairs, pads, parasol - and two recliners. After 3 yrs the recliners rusted around the hinge area. Fault readily accepted by Kettler, and replaced promptly. Very pleased.”

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Posted 7 years ago

“Good prompt service”

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Posted 7 years ago

“Good quality product and very good delivery service”

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Posted 7 years ago

“Resolved my issue. Technically I was just out of the 5 year period. They asked me to try lubricating it with stuff I hadn’t tried. Unfortunately this did not work so they replaced the item.”

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Posted 7 years ago

“First class no quibble warranty claim. Thank you”

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Posted 7 years ago

“After a horrible break in where the burglar took my parasol cover as a ‘stash bag’ Kettler were amazing in sending me a replacement free of charge. They restored my faith in humanity with this generous act of kindness. What excellent customer service.”

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Posted 7 years ago

“Great customer service first class”

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Posted 7 years ago

“Claim was met immediately for the second time and the process was easy”

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Posted 7 years ago

“No argument but complete solution of the problem. Grateful. Example to others.”

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Posted 7 years ago

“They replaced our mesh table very promptly and without a quibble. Chris Stringer merits a special thank you. We would not hesitate in buying Kettler again.”

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Posted 7 years ago

“I made a warranty claim on some garden furniture. Kettler promptly replaced the items without any fuss. I was very pleased with the response.”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,495 reviews