Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,495 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple efficient helpful process for cleaning agents for existing Kettler seating.”

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Posted 3 years ago

Thank you so much for your 5 star rating of Kettler! We are delighted to hear that you appreciate our simple, efficient, and helpful process for cleaning agents for existing Kettler seating. We appreciate your loyalty as a returning customer and thank you for your continued support!

Posted 3 years ago

“Great that they have spares of items. Great service”

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Posted 3 years ago

We are so pleased that we have been able to supply you with the parts that you need, and that you have been happy with our service. Thank you for leaving us a review.

Posted 3 years ago

“Very efficient. I've had Kettler garden chairs for over 20 years and they are still in excellent condition.”

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Posted 3 years ago

Thank you for your review. We are so pleased that you have been happy with our service, and your chairs!

Posted 3 years ago

“Brilliant service great site easy to navigate fast delivery great experience well done”

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Posted 3 years ago

Thank you for your review, Michael. We are pleased that you have been satisfied with the service that you have received.

Posted 3 years ago

“Had purchased garden table and chairs from a local garden centre and read about recommended protection product. Checked on line, discovered the correct water based product, ordering was easy, delivery was prompt and application even easier! Pleased? Yes!”

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Posted 3 years ago

Thank you for leaving us a review, Bill. We are so pleased that we have been able to supply you with the products that you needed, and that you are happy with your purchase.

Posted 3 years ago

“Really pleased with purchase, very well made. Looks great and very comfortable to sit in. Purchased the outdoor cover to protect it in the winter.”

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Posted 3 years ago

It's great to hear that you are satisfied with your purchase, Julie. We hope that you enjoy many years of use from your seating and cover. Thank you for leaving us a review.

Posted 3 years ago

“Very fast and efficient service”

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Posted 3 years ago

It's great to hear that you are happy with the service that you have received, Kathryn. Thank you for leaving us a review.

Posted 3 years ago

“great product and on time delivery too. the crosstrainer is well made and a good variety of exercise options. the flywheel weight is about right but for a heavier user like me 20kg would be better. overall well pleased”

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Posted 3 years ago

It is wonderful to hear that you are pleased with your purchase, Alastair. Thank you for taking the time to leave us a review.

Posted 3 years ago

“The table tennis table is fantastic. It arrived with a broken wheel, but I was able to fix it within 30 mins. At such a bargain price for a refurbished table, I can't complain.”

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Posted 3 years ago

Thank you for your review, Alexander and we are so sorry to learn of the broken wheel. We are pleased however to hear that you have been able to repair this and that you are happy with your table.

Posted 3 years ago

“Good quality patio furniture,all set for summer 😊”

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Posted 3 years ago

Thank you for your review, Michael. We are pleased that you are happy with your set.

Posted 3 years ago

“Very prompt service. Excellent product.”

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Posted 3 years ago

We are pleased to have been able to help, Paul. Thank you for your review.

Posted 3 years ago

“Have had many kettler products with no problems, so purchased Palma casual dining set.. Although out of warranty period I contacted customer services as our table has bowed in the middle. As at the time of noticing it we were about to move, so more pressing paperwork was top of our list.. No help from CS just 'sorry out of warranty but you can purchase another table full price'... Not even an offer of a discount! If they bow in the sun why would I buy another 'garden table'.. My next purchase will not be Kettler..”

Helpful Report

Posted 3 years ago

Good Morning Thank you for your review. We are sorry to hear that you have had an issue with your table, and that you have not been satisfied with your response from the team. Although your table is 2 years out of warranty, we have escalated this to our Customer Service Manager to see if he can offer anything to you to get this issue resolved, so please expect contact shortly. Kind regards Kettler GB

Posted 3 years ago

“Have not used this as yet as the cleaner and restorer I need to use before this is still out of stock ! Nearly a month now can you advise when this will be in stock please”

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Posted 3 years ago

We are sorry for the delay in having the product you need in stock. We are expecting a shipment of our cleaners and protectors to arrive late February/early March so they will be on the website very shortly after. We appreciate that it is frustrating and apologise for any inconvenience that this may have caused.

Posted 3 years ago

“Quick service, fast delivery, excellent product. Would recommend.”

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Posted 3 years ago

We are so pleased to hear that you would recommend us, Arron. Thank you for your review

Posted 3 years ago

“We’ve bought kettle in the past so knew these new pieces would be the same quality.”

Kettler 5 star review on 9th January 2023

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Posted 3 years ago

We are pleased to hear that you are happy with the quality you receive from us. Thank you for taking the time to leave us your review.

Posted 3 years ago

“I've just had a call with Kate @customer services who helped me with my problem. She was bubbly, efficient and most personable. She was a pleasure to speak with and has resolved my problem. I can't fault the service.”

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Posted 3 years ago

This is great to hear, Guy. We are so pleased that you have been happy with the service that you have received. Thank you for leaving your review and we will be sure to pass your feedback onto Kate's Manager.

Posted 3 years ago

“What great customer service!!!!!!!! i was looking to purchase something as cheap and basic as table feet caps for some Kettler furniture that is about 15 years old but still looks as good as new. I e mailed Dec 27th, I received a reply this morning, Dec 30th and just called them to pay. This is how you look after customers - make great quality products and provide great aftersales service - a lot of companies need to do the same. Shout out to Sarah in Customer Service - Thanks so much”

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Posted 3 years ago

This is great to hear, David. We are thrilled that you have been happy with the service that you have received. Thank you for leaving your review and we will be sure to pass your feedback onto Sarah's Manager.

Posted 3 years ago

“Bought a cover for our Kettler outdoor table tennis table. We've had the table for 15 years and it's still going strong. The cover arrived very promptly and is made of superb quality material. Kettler products are simply the best.”

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Posted 3 years ago

Thank you for your very kind review. We are pleased to hear that you have been a returning customer who has enjoyed our products for many years.

Posted 3 years ago

“Great product. Assembly takes a while, but use the video as well as instructions and no problems.”

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Posted 3 years ago

Thank you for your review, Jonathan. We are pleased to hear that you are happy with your purchase.

Posted 3 years ago

“I had a table tennis table delivered without any tools and lots missing so can’t put it together”

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Posted 3 years ago

We are very sorry to learn that you had a table delivered without your fixing kit. Please contact our team on sales@kettler.co.uk and we will be happy to get this resolved as soon as possible for you.

Posted 3 years ago

Kettler is rated 4.4 based on 2,495 reviews