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Khyam Reviews

4.6 Rating 1,924 Reviews
92 %
of reviewers recommend Khyam
Read Khyam Reviews
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Email:

help@khyam.co.uk

Location:

Unit 10 Westleigh Business Park, ,
Leicester
LE8 4EZ

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Khyam 5 star review on 28th September 2021
Gary Braithwaite
Khyam 5 star review on 19th September 2021
Steph Wood
Khyam 5 star review on 3rd September 2021
Paul Palmer
Khyam 5 star review on 29th August 2021
Gaye Kenny
Khyam 5 star review on 29th August 2021
Gaye Kenny
Khyam 5 star review on 29th August 2021
Gaye Kenny
Khyam 5 star review on 29th August 2021
Gaye Kenny
18
Anonymous
Anonymous  // 01/01/2019
Delivery was very quick. Sadly the tent had been packed badly, trapping the fabric in the hinge mechanism. When we opened the tent for the very first time the trapped fabric tore, creating a 100mm hole in the brand new tent. The repair material is self adhesive but isn't very sticky and has started to peel after a few days in use. Not my first Kyham tent and won't be my last but clearly quality and packing isn't up to scratch at the moment.
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Posted 4 years ago
Please don’t misunderstand. But I am no expert and expect someone to sort your website in such a manner that one feels helped. If I buy, which I have, I expect to be told what extras I need in order to join a motor home to a drive away awning. O n something like: “if you buy this you will need……. Which is NOT included. “ the two items I bought are superb but unusable without the necessary attachment. You need to be a bit more savvy. Likewise, if you are making an updated tent, you really must have an up to date video of how to erect it. Send I ding me a link of a “similar” older model is not helpful and shows a lack of care for your customers.
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Posted 4 years ago
The product is as expected although not used yet as it arrived too late for my holiday in April. This product was ordered on 31 Dec 2020 and did not arrive until May 2021. Whilst I understand that it was a pre-order I find it totally unacceptable that the money for this was taken at the time of order rather than on dispatch as happens with most reputable companies. When delay after delay occurred, communication was sparse (at best) and no compensation was offered. Very disappointed with the customer service.
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Posted 4 years ago
I bought an airbeam over the phone. The sales person I spoke to knew very little about the product and simply read out what was on the website. When I asked what features he could inform me of he said that he was new on the job and didn't have much knowledge of the products yet.
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Posted 8 years ago
The postal service was good but the Drive away awning was poor, mouldy on the outside, ripped and looked like ex display model due the dirt/grass dust in the sleeping tent and the KitKat wrapper I found too!
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Posted 9 years ago
The buying process was simple and clear. However I haven't received the goods. DPD send me a message that delivery was due on 29-7 between 11:49 and 12:49. On that day I received a message they were unable to deliver at 10:53 because nobody was home. (I only arrived at 11:15) I did not get a notification for a next delivery. 30-7 I got another message that they were unable to deliver. And supposedly they have left a note in my mail box. I can't find the note. So I would advise you to contact DPD and ask them to improve their service. Or switch to another delivery service.
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Posted 6 years ago
the delivery service leaves alot to be desired
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Posted 10 years ago
Parts of the goods missing. No reply from Khyam regarding missing pieces
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Posted 9 years ago
They don't answer the phone, you leave messages and they don't reply. Then after making the order they sent me the right bit but for the wrong tent. I then had to return the part. So not a good experience. Having said that my khyam tent is brilliant and I would recommend their tents unreservedly but not their customer service.
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Posted 8 years ago
To be honest I was appalled at the fact they refused to allow the discount code I had obtained from a forum even though it was accepted in the online payment, and they said they would contact me when they 'looked into it'....I didn't hear anymore from them. Very unprofessional.
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Posted 10 years ago
ordered a green carpet but got blue
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Posted 9 years ago
Poor - sun canopy not yet been delivered
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Posted 6 years ago
on their website is a countdown clock,if you pay before the clock gets to 0 they will post out for next day delivery,,i paid 10 mins before the clock reached 0,,the tent had not arrived by 2pm the following day (friday).i contacted khyam and was told my tent had not been posted yet,but will be posted today,but i paid for the tent before the clock timed out,the reply was basically hard luck we never received the order until after the clock timed out,no apology,i asked why bother having a clock,he could not answer this,at no time during this conversation did i feel like a valued customer who had just spent almost £1000 with this company,,they said they will post today ,i asked would it arrive by saturday he said yes(saturday costs more for delivery,i thought ok they will swallow the charge due to non delivery that day)the chap then said he would check that it goes out and get back to me,,1 hour later still no confirmation,,i then called again spoke to another chap,,explained all again only to be told it will be posted out today for delivery MONDAY,,even after arguing the point he would not upgrade the post for saturday.the tent duly arrived on monday (hurray),,they never had the correct size carpet in stock,but posted out one that was smaller with the promise that they would post the correct one to me when they are back in stock (3 weeks)i have my reservations but lets see if they are true to their word,,
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Posted 7 years ago
Difficult to reach.
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Posted 10 years ago
The contact with the service team was hard work. They did not respond to an email as they were out of stock, rather then reply and tell us we heard nothing. Alicia Rose in the sales team was extremely helpful and seemed to be the only person with customer skills. Once she understood the issue she resolved it within 24 hours. Something that should have been done by the repairs team.
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Posted 9 years ago
The comms from the support team are great but this is the second time this email has arrived before i've even revieved the item. Time between order and receipt seems to be at least a week which is very poor
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Posted 6 years ago
the kador was not delivered the next day as i have paid estra for next day delivery
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Posted 9 years ago
It was ok in parts, the conclusion of the transaction was handled well. I do think it was over priced for a seconds item, with no scope to negotiate. Felt held over a barrel as there were limited options in stock at the time we needed it. Also we initially enquired about this particular item a month before we managed to confirm purchase, despite repeated attempts at communication no reply was forthcoming in the promised timeframe. Very disappointed with that aspect..made the transaction stressful as we had a strict deadline.
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Posted 10 years ago
Had to call sales team as my purchase did not arrive.
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Posted 7 years ago
The Motordome we bought was an upgrade to an item we had been very pleased with, however this time the delivery experience left a lot to be desired and a replacement had to be ordered.
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Posted 9 years ago
Khyam is rated 4.6 based on 1,924 reviews