“Wel geld afschrijven en geen bestelling leveren!!!
Als je verhaal gaat halen, blijken de telefoonnummers die er te vinden zijn, niet in gebruik.
Heb je eindelijk toch iemand aan de telefoon dan kunnen ze je helaas niet helpen.
Zo slecht!!!”
“Ich kann mein Paket nicht abholen. Du bist die schlechteste Firma, mit der ich je zusammengearbeitet habe. Du gibst mir keine Freude. Ich brauche nichts, kein Paket, kein Geld, ich schreibe dir, um den Käufer zu schützen, du bist Deutschland. Ich denke, sie werden sich um dich kümmern. Ich habe das Geld nicht umsonst bezahlt. Ich werde eine negative Bewertung über Sie schreiben. Wo immer ich kann. Ihr seid Betrüger”
“Today I had a bad experience in Kiko Doha Landmark just 1 hour ago. I was requesting from the sales associate a balm that is nourishing and hydrating because my lips r too dry. In the time of purchase I went to bring my card and I came back I found the two ladies laughing out loud and saying and talking about it "hhh she should care about her lips". Though I didn't react and I paid and left but I found this disrespectful and I'm going to refund what I bought and never go back to buy from there.”
“worst customer service ever!!!
I made an order online from france. In the website it is mentioned "retour gratuit" Then when I ask to exchange a product because the description in the website is very different than the reality they ask me to send it back to Italy from france!!! And the fees are on me so how is it a retour gratuit in this case?
In the store they say it is possible to exchange but you need a code from the customer service and the Customer service simply refuse!”
“I am very dissatisfied with the durability of lipsticks. I have never had time to buy such poor quality at such a high price. blue color wears off within 15 minutes...”
“Truly appalling service. Products were late coming to UK. DX failed to deliver and there is no way of contacting DX I have tried 3 telephone numbers and their online service does not work. DO NOT BUY ONLINE FROM KIKO YOU WILL NOT GET YOUR PRODUCTS.”
“Hi, for my birthday my husband got me a gift from your shop which included lipsticks and one lip gloss.
I didnt like / or try the lipsticks
I only opened to check the color
But once I didn't like the color I went to exchange it at the shop. I had the receipt and I had the un-used lipsticks but once I got there none of the staff treated me well.
They judged the color of the lipsticks my husband got and said "who gets these colors" instead of helping me exchange it and they did not believe that I didnt use it.
They also judged the fact that my husband put the recipet in the kiko bag, this is horrible customer service, made me uncomfortable and mad by how cheap they treated me instead of helping me.
None of the lipsticks were used on my lips or hands or anything. Just opened carefully to see the color incase i wanted exchange.
I read on Google and on your website that you could exchange with in 14 days. I came 2 days later yet I got treated this way?
Very unfair customer service.”
“I really like the Kiko products but after my encounter with their customer service I'm not sure if I will ever use their webshop again. May 18th I placed 2 orders and paid them with Sofort. After a couple days, it occured to me that I hadn't received any confirmation of these orders. I found a link to the Belgian customer service, which is located in France (??), and explained them my situation. We exchanged several e-mails, I gave them a copy of the bank statements where the 2 amounts were debited from my account. They asked my data for the refund and then all of the sudden July 11th they tell me they can't find my money!! WTF?! 110€ were deducted from my account and now they are floating in banking heaven?! Logics says this is impossible.
We're almost two months later, I've written several e-mails to Kiko, they keep telling me I can't get my money back, I keep telling they have to take a more profound look at their bank account. I've contacted Sofort, who can't help me, they keep referring to Kiko. My bank can only tell me the money is transferred to the German Kiko account.
I'm now considering to file a complaint for theft, it seems to be the only option left.”
