“My van that I rely on for my trade was hit by a driver who was over the limit for alcohol, my van was recovered to a police compound as it was not drivable. Initially I couldn't fault Kindertons they where In touch straight away after I informed my insurance company Aviva of the accident, they arranged for my vehicle to be transferred from the police compound to a storage warehouse whilst it was waiting for the damage to be assessed by an engineer. I received a hire van the same size as my van which I was pleased about a week after the accident
After the engineers report I was informed my van was a category S and was going to be written off unfortunately the offer I received was slightly less than I was expecting and I have not been able to purchase the same make and model of van, I did dispute the offer but wasn't successful,
It has taken approximately 7 week from the date of the accident to me receiving the settlement from the 3rd party insurance company, all in all the experience has been a little bit stressful, the whole process would be improved if you where kept better informed mid way through the process as I found myself making lots of phone calls and emails trying to find out what was happening, i never got to speak to the same person more than once and quite often was given conflicting information”
