“The worst hospital services. Very short staffed. Staff are frustrated and therefore they are the most frustrating staff to communicate with. The worst swabbing team!
I have called the switch board at King Georges Hospital 4 consecutive days in a row to follow up on a swabbing referral. The covid swab was referred by Broomfield hospital as a matter of urgency for a surgical procedure.
It took me 4 days to get someone to pick up the phone at the swabbing team! I managed to get through with the help of the switch board who sent out an email to the swab team. We only found out about the time of the swab on the day and a few hours before. They claimed that the one time they called, there was no option to leave a message. This is complete fabrication. I have voice mail on my phone.
Today is the day of the surgery and the team have had Sunday, Monday, Tuesday and this morning on Wednesday to send Broomfield hospital the result of the swab test. They have not done so! The nurses here cannot reach the swab team as they won’t answer the phone. I have now tried to explain the urgency to the switch board and the lady on the phone was extremely rude, and unhelpful. This is unacceptable.
My daughters surgery is now delayed because they have to swab her here in this hospital and wait hours for the results before she can go in for surgery.
This is unacceptable. If the swabbing team are this short staffed, they should refrain from accepting any further clients and referrals from other hospitals! It’s best to actually follow through and send out the results for the clients they have on file.
I would like to make a formal complaint to the hospital. This is unacceptable service. I was on calls 30-45 minutes each time several times for 4 days and today! 1/10 and that’s because On Sunday the switch board understood the urgency of the situation and sent out an email to the swab team. I really appreciate that. Thank you to this member of staff. Otherwise it’d be 0/10. The switch board staff member today however was extremely RUDE!
Unacceptable. Unbelievable!”
“Worse place to be in this hospital. Waiting for last 7 hours ( 11pm to 6am ) to see the doctor.
Receptionist are terribly unhelpful. Waiting all night. Been to him three times to ask about how long is the waiting time. He said, come back later, I am busy. No compassion for the patient. Can’t believe that, in 21st century you expect this service. Unbelievable & unacceptable.”
“Wow what can I say. Other than thank you all so much. From the security staff, the admissions doctors, nurses, receptionist and the doctors who treated my 19 month old from the 6th to the 15th we had to visit to have her scold treated and checked. Everyone was simply amazing. So kind caring and helpful. The waiting wasn't to long and if they felt it was the apologies were on tap. Everyone from the moment we entered till we left was super. And made her so happy and calm. And myself they were so re assuring. You are all doing an amazing job. And from the bottom of my heart we thank you all. Xx keep being you.”
“Dear all
Well what can I say! My Aunty was admitted to King George hospital Ilford. I telephoned them and they were lovely explaining how she was etc. They said no heed to call as they will telephone the next of kin every day! Well I know you are busy but please don’t say things you cannot keep to your word as I have never had a phone call from them. just continue to look after her thank you”
“My daughter was taken in by ambulance with breathing problems, the staff were kind and caring and we didn’t wait long for treatment, cleaners were about constantly cleaning everything.
The staff let us know what was happening and kept us well informed.
Thank you to everyone at the hospital for everything.”
“I came in yesterday Monday 23rd November 3
2020 after my little boy developed an allergic reaction on Saturday evening. I called 111 first on Sunday and was given medication. Obviously it got worse so we was told by the doctor to go to the hospital. My son is 3 and non verbal autistic, I was treated appallingly on Sunday, 2 hours with a child who was severely unwell wait just to have him assessed. The nurse was rude and shouted at my son for going near his desk (big no no, no one shouts at my son). I’m aware of the pandemic and I wouldn’t step foot in the hospital unless it was urgent. I then see a doctor who didn’t even examine my son just asked me questions and told me ‘oh it’s a common rash, we won’t prescribe anything’. I woke up this morning and my sons whole body was covered in this awful rash and his face and eyes were swollen. I called 111 as I didnt fancy a long wait to be assessed again. Got to the hospital and was assessed with 10 minutes and was taken straight round to see a doctor. The doctor took one look at my son as was appalled he wasn’t checked over properly yesterday and given medication. I left today with medication and a little boy who was seen and treated with respect. As I said I understand with the pandemic everyone’s stressed but my son only being 3 and clearly very ill I was not happy with how 2 professionals treated him yesterday”
