“Iv been in king George's many times to be kept in. they were in the past wonderful what's happened.i was in gentian ward 4 weeks in isolation for most of time the young nurses andhealth care assistants were helpful BUT the staff who were management the sister and the staff who sat on computers dreadful NO CARE NO COMPASSION TOTALLY INDIFFERENT TO PATIENT.I WAS IN ISOLATION ROOM BEHIND WHERE THE MANAGEMENT SAT NOT ONCE DID THE SISTER WHOS NAME WAS FLORA EVER POPPED HER HEAD IN TO SEE IF I WAS OK .SHE MADE A VERY BIG MISTAKETELLING ME I COULD GO HOME I STILL WAS HAVING IV AND THEY NEVER EVEN TRIED TO FIND OUT MY HUSBAND WAS IN THE NEXT WARD WITH SAME AS MY SELF INFLUENZA AND HE HAD KIDNEY INFECTION I HAD PNEUMONIA AS WELL .THERE WAS NOT ANY CARE FROM MANAGEMENT ESPECIALLY AND SHE WANTED TO SEND ME HOME WHERE I HAD NO ONE AT HOME .I TOLD THE DOCTOR SHE SAID SHE NEVER AUTHORISED FOR ME TO GO HOME .THE SISTER WAS THE WORST ALL SHE DID WAS SHOUT AT WHOEVER AND NEVER ONCE DID SHE LOOK AT ME AFTER HER BIG MISTAKE .I WAS STILL KEPT IN OVER A WEEK LONGER THAN SHE WANTED TO SEND ME HOME .IV ONLY EVER HAD WONDERFUL CARE .NOT THIS TIME OTHER THAN THE STUDENT NURSES AND HEALTH CARE ASSISTANTS THE
SISTER FLORA WAS ABSOLUTELY DREADFUL SHE SHOULD BE ASHAMED
Of HER SELF.ICANNOT BELIEVE I AM WRITING THIS ALL THE TIMES IV BEEN IN OTHER WARDS NEVER EVER BEEN LIKE THIS AND NOT RUN EFFICENTLY THANKYOU I. SORRY TO HAVE PUT THIS BUT IT IS ABSOLUTELY TRUTHFUL”
“I came into the hospital today with my mother who recently suffered a heart attack and was sent in by her doctor. Absolutely packed in UTC, what I found on my seat was BLOOD and I don’t mean I drop I mean alot of blood all down the chair. I had to clean it myself as no cleaner was about. Absolutely disgusting”
“Very pathetic service the assistance dr no nothing and they just give paracetamol to my husband who sick last 8 days after that they discharged him! Very bad experience”
“I waited to see the doctor for More than5 hr and asked to the receptionist for 4 time is am still on waiting list they told me you will be called soon and after 1 hr I enquiried about my waiting they Informed sorry you are not in the system .”
“The staff (nurses and doctors) are pathetic and don't care at all. They are all lazy deadbeats that would be fired in the private sector but can leisurely lounge where they
get paid indirectly by the government rather than directly by patients. Can't believe these zombies are striking for more pay.....
The NHS is NOT free and is NOT worth the tax my family pays. Should be able to opt out and use that money to go private hospital and GP......”
“My 4 years old with serious illness in her one of her eye, which was very painful and swollen so severe was not seen at A&E. We waited over 4 hours and was offered to come back tomorrow. The clinician assessment was flowed other adults with less severe illness and or injury were seen before, staff did not care about the young age of the patient. Waiting time for such young patients with this severe illness is too long. No solution at repeated request for this child was offered and complaint route. Hospital are there to provide treatment for ill and injured people and priorities there service to take into account the very vulnerable in society. Awful and shame on you King Georges Hospital for not seeing my 4 year old child. Children are treated very badly”
“The worst hospital services. Very short staffed. Staff are frustrated and therefore they are the most frustrating staff to communicate with. The worst swabbing team!
I have called the switch board at King Georges Hospital 4 consecutive days in a row to follow up on a swabbing referral. The covid swab was referred by Broomfield hospital as a matter of urgency for a surgical procedure.
It took me 4 days to get someone to pick up the phone at the swabbing team! I managed to get through with the help of the switch board who sent out an email to the swab team. We only found out about the time of the swab on the day and a few hours before. They claimed that the one time they called, there was no option to leave a message. This is complete fabrication. I have voice mail on my phone.
Today is the day of the surgery and the team have had Sunday, Monday, Tuesday and this morning on Wednesday to send Broomfield hospital the result of the swab test. They have not done so! The nurses here cannot reach the swab team as they won’t answer the phone. I have now tried to explain the urgency to the switch board and the lady on the phone was extremely rude, and unhelpful. This is unacceptable.
My daughters surgery is now delayed because they have to swab her here in this hospital and wait hours for the results before she can go in for surgery.
This is unacceptable. If the swabbing team are this short staffed, they should refrain from accepting any further clients and referrals from other hospitals! It’s best to actually follow through and send out the results for the clients they have on file.
I would like to make a formal complaint to the hospital. This is unacceptable service. I was on calls 30-45 minutes each time several times for 4 days and today! 1/10 and that’s because On Sunday the switch board understood the urgency of the situation and sent out an email to the swab team. I really appreciate that. Thank you to this member of staff. Otherwise it’d be 0/10. The switch board staff member today however was extremely RUDE!
Unacceptable. Unbelievable!”
“Worse place to be in this hospital. Waiting for last 7 hours ( 11pm to 6am ) to see the doctor.
Receptionist are terribly unhelpful. Waiting all night. Been to him three times to ask about how long is the waiting time. He said, come back later, I am busy. No compassion for the patient. Can’t believe that, in 21st century you expect this service. Unbelievable & unacceptable.”
