Kitchen Fittings Direct Reviews

Name: Kitchen Fittings Direct
Rating: 4.79

4.8 Rating 2,613 Reviews

96 %

of reviewers recommend Kitchen Fittings Direct

Company Reviews

Questions

Metrics

4.8

Based on 2,613 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0035318645210

Email:

sales@kitchenfittingsdirect.com

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Kitchen Fittings Direct 1 star review on 27th September 2022

Ash

Kitchen Fittings Direct 5 star review on 6th August 2022

Bob Tracy

Paudie O Gorman

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was about to order and pay for something today, but need to ring in to speak to someone at the Company for clarification. I rang twice. No answer. Nobody returned the call. It gave a bad impression. I've decided to shop elsewhere.”

Helpful Report

Posted 7 months ago

“Sink with four mangled corners. £255. Phone number doesn’t work. No reply to email. If you want some expensive scrap stainless steel this company can’t be beat.”

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Posted 1 year ago

“Guys - this did not arrive yet ?????”

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Posted 2 years ago

“I ordered some kitchen door brackets and after 2 weeks I had not received these and then I was asked for this review. I then checked to see when the product was going to be delivered and although I was given a refund, I have not been informed as to why my order has been cancelled. Although these were in stock, I was informed, do delivery.”

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Posted 3 years ago

“Sorry can't do a Review been waiting 2 weeks for them so far, tried phoning no joy. Hopefully I can give it good review once sorted.”

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Posted 3 years ago

“Not received yet”

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Posted 3 years ago

“Still waiting for delivery... Will update review if products arrive.”

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Posted 3 years ago

“Delivery driver didn't phone and just threw parcel over gate including someone else's delivery no chance to check items won't be buying again ye need to change courier company”

Helpful Report

Posted 3 years ago

“I ordered and paid for a new magic corner kitchen unit on 27th October, but have received nothing since then. Although the website stated that this unit was currently out of stock, I have received no communication since then to suggest when I might receive the unit, even though I have now paid for it.”

Helpful Report

Posted 3 years ago

“Unfortunately I cannot comment on the quality of this item but the after sales service is atrocious! I tried to cancel the items but couldn't contact the company - the phone number continually said no one was available. I emailed and received a generic response someone would contact me within a time frame which still hasn't happened (10 days later). The items arrived and I tried twice to contact them via email and phone again to ask how to make a return and I'm still waiting a response. I wouldn't use them again.”

Helpful Report

Posted 3 years ago

“Two weeks later & still no sign of my order or any communication as to the reason for the delay!”

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Posted 3 years ago

“Damaged draw”

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Posted 3 years ago

“Not very helpful and person on phone kept talking over me. All kitchen knobs are broken.”

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Posted 3 years ago

“I bought a clear water tap and its now leaking from the handle after barely any use. Where do I go from here?”

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Posted 3 years ago

“Only received 2 out of 3 boxes ordered sent an email to chase it up nearly 2 weeks later still no help, only time I get an update is if I chase still waiting, very disappointed will not be using this company again”

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Posted 3 years ago

“No contact .? No delivery ? Cants review”

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Posted 3 years ago

“Still awaiting delivery after 2 weeks.”

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Posted 3 years ago

“Terrible experience. First sink arrived in pieces (see photo). Number of delays with delivery of replacement and when it finally arrived it was the wrong one! Right-hand drain instead of left!! So my kitchen remains unfinished and upside down for the last couple of weeks. Hopefully they offer a suitable response Monday morning”

Helpful Report

Posted 3 years ago

“Website confusing, so that I ended up ordering the wrong item. Inflexible returns policy, so I'm stuck with an item I don't want and can't get a refund.”

Helpful Report

Posted 3 years ago

“Immediately after placing the order I received an email stating that the factory and delivery was indefinitely temporarily suspended, and that I would be informed when my order could be processed. ThereforeI tried to cancel the order. On three occasions. Requests ignored. After 5 days got one email in reply, stating that I should have received the goods. Further emails ignored. Goods received a week later and post marked later than the email telling me that I should have received parcel. Very annoyed with the sloppy service. Not replying to customers is inexcusable, even at the present time. Can't be bothered to return the unwanted goods, as I doubt very much that I'll get a refund.”

Helpful Report

Posted 3 years ago

Hi Can you please clarify this review is for kitchenfittingsdirect.com? Our records show no email correspondence with you other than order confirmation email you received for placing order. Furthermore, our records show you received your goods within 2 working days of dispatch? Kind regards Kitchen Fittings Direct

Posted 3 years ago

Kitchen Fittings Direct is rated 4.8 based on 2,613 reviews