“Had 24hrs to get Covid tested before leaving Amsterdam. Daughter found Klook and booked Covid tests via the app at a particular testing site. When we arrived they explained the Klook test vouchers were no good - missing info. They suggested we approach Klook to 'cancel' vouchers and get refunds - we then oaid out of pocket. We showed Klook our invoice from test center - explained situation and requested refund. Took 1 week to het back to us after wemd traveled home. No refund. Bo explanation. Clearly co that on w they have your money - could care less about what happens to you next - awful experience and still missing $200 for svcs not delivered. No explanation, did not even bother to contact test site. No one should ise this app unless you want high probability of something going wrong and temhen learnkng they could care less. Love to put their cust svcs people in our shoes and then see how unafair and costly it feels to them.”
“My family bought the vouchers to go to Dream Cruise on 15-17 Dec 2021. I’m here to inform everyone what I’ve gone through with 40 over emails with Klook in the last 2 months:
We bought the vouchers on 9-Sep-2021.
In October I contacted Klook if I can add my daughter who has just completed her vaccination to our cruise. Klook gave me a link to pay S$399.
I waited for 4-5 weeks, in between following up with 10 over emails with Klook. Finally Klook auto refunded me the S$399 and said my daughter cannot be added because our 3-pax cabin is already 3-pax full.
I explained to Klook that the only reason I made the payment was because Klook’s staff understand that I have another cabin which currently has only 2 pax, therefore can add my daughter in.
Klook then apologised and asked me to make payment 1 more time, but this time round, I need to pay S$405 (I didn’t ask why).
I then waited another 3-4 weeks and since our cruise is 15th Dec, I got worried and decided to follow up with Klook more intensively on 6-8 Dec.
Klook finally reverted on 9-Dec informing me CRUISE IS FULL, CANNOT ADD MY DAUGHTER.
I decided to give up this long battle of email correspondences, explaining myself and making sense of what’s going on. I replied Klook “please refund me the S$405”.
I was shocked to receive below reply from Klook:
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Good day! We hope this email finds you well. In regards to your inquiry for the booking KST866775-Cruise to Nowhere Singapore: 2Nights/3Nights Getaway Cruise by Dream Cruises. Please be informed that we want to assist you with your refund request. However, this activity has a strict policy no cancellation or refund can be made.
We appreciate your utmost patience and understanding for this case. Keep safe and healthy. Thank you!
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Upon clarifying if what I hear is correct, below is their second reply:
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In regards to your booking KST866775 - Cruise to Nowhere Singapore: 2Nights/3Nights Getaway Cruise by Dream Cruises, unfortunately yes, we cannot cancel and issue refund on this booking due to its strict terms and policy that no cancellation refunds or changes can be made.
Hoping for your understanding and prolonged patience regarding this matter. Please stay safe always!
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Klook made me pay S$399, took me for a ride, rejected me, refunded me S$399. Then realised they shouldn’t have refunded me, asked me to pay S$405, took me for another ride, then finally rejected me again. This time round, NO REFUND!
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