“Klook is a complete scam! They take advantage of people who make honest mistakes while booking. I accidentally booked the wrong hotel, and before I even had a chance to review the details or correct it, the booking was instantly confirmed. There’s no window to cancel or request a refund, which is absurd and clearly a strategy to trap users.
Mistakes happen—it's human nature—but Klook offers no flexibility or consideration. They are exploiting people's hard-earned money with this predatory system. It's unethical and unfair. I strongly advise everyone to stay away from this platform unless you want to risk losing your money over a minor error.
Shame on you, Klook.”
“I made a reservation under the reference number JRU732953 via Klook. Despite entering the guest's name, the booking confirmation page indicates that the guest name is listed as Zero. I have reached out to Klook numerous times but have not received any response. The hotel booking is handled by Expedia, and there appears to be a communication breakdown between the two entities. This situation raises concerns about potential fraudulent activities, as modifications and cancellations are not allowed. My visa application was denied, and I have contacted Klook 27 times, in addition to sending emails and utilizing chat support, yet I have not received any replies. Based on these experiences, I cannot recommend their services.”
“I regret to write a negative review, as my experience was disappointing. I booked a driver and car to take my family from Danang to Bach Ma National Park, and later to our accommodation, which was about 9 kilometers away. I specified the locations very clearly, as requested.
On the evening before departure, I received a WhatsApp message from a Klook operator saying, "we have a problem." The destination specified was further away than the package covered. I referred him to the detailed itinerary I had provided weeks before when I booked the deal. He apologized for overlooking it but insisted that we must pay more. Given that it was just several hours before our departure, I had no choice but to add 1,000,000 VND.
Additionally, the operator informed me that the driver would only take us to the entrance gate of the park, and from there we would have to take a shuttle. Not knowing what this meant, and having no other option, I agreed. When we arrived at Bach Ma National Park, we learned that the shuttle would cost us an additional 900,000 VND. After about 10 minutes of contemplating what to do, the driver offered to continue inside the park for an additional 600,000 VND. Obviously, we were already quite disappointed, but we went ahead with it.
The next day, because it was raining, we asked the driver to take us to Hue instead of the park. The driver called his operator and came back with a demand for an additional 1,000,000 VND, despite Hue province being included in the itinerary. At this point, we were so disappointed that we gave up and requested the driver to take us directly to Hoi An, our final destination. The atmosphere in the car was not very happy, and we could feel the driver's awkwardness. We felt for him. After about 30 minutes, he offered to take us to some tourist attractions on the way to Hoi An, but we were not in the mood for that.
Our overall impression was that we were tricked into paying more and more. The driver and operator were definitely not customer-oriented, and except for saying "sorry," they didn't do anything to alleviate our poor experience. I want to believe that this is not the usual Klook way of doing things, but I will hesitate to recommend their service to others.”
“This was my first experience with this company and I will never do it again or recommend it to others. On 27.02 I booked a cable car, lunch and the kissing bridge (Phu Quoc, Vietnam). There was no checkout page before payment, payment was required immediately. After that I received a voucher for 27.02, although I booked for 28.02. A few minutes later I contacted customer service to change the date, and the error was not my fault.
They said it was impossible and the money would not be returned - THIS IS THE COMPANY POLICY.
Bravo, I was absolutely delighted by the mass of apologies!
This is not how to work, it is outrageous and shameful!!! Money for an unrealized service is a direct violation of the laws of any civilized country!”
“warning - don't use Klook. I prepaid 200 SGD for a rental car and when I picked up the car they didn't deduct the prepaid amount, so I lost 200 SGD thanks to booking with Klook. Klook customer service is non-existent, you won't be able to talk to a human there.”
“Booked a day trip to Asahiyama Zoo, Biei and Ningle Terrace in Hokkaido in December 2024.
We were informed to wait at JR Sapporo Station bus parking area. This place is like a small bus terminal. There was no specific pickup point instructed. When we reached there were many tour groups assemblying everywhere and we were not sure which one was our group. I whatsapp a picture of the exact point where we were to the tour guide. She informed us to wait. The bus came late and we were worried that we'd missed the bus. It was so chaotic and stressful.
We were informed to arrived 15 mins early and the bus was about 15 mins late, so we ended up standing 30 mins in the cold. Finally the tour guide called us to walk out to the main road to board the bus. Not sure why the bus didn't drive into the bus park as I could see other tour groups boarding their buses within the bus park. Luckily my phone had a connection, else I would have missed the bus as it was stopped along the main road and did not enter the bus park, contrary to their earlier instruction.
It was a small 18 seater bus which had picked up others at an earlier pickup point and was almost full with 3 empty seats left. My family of 4 including a child were split and separately seated on the bus. As for me, I was asked to occupy the front seat beside the driver. I had to climb in and out of that seat throughout the rest of the day as there was no passenger side door for the small shuttle bus.
Not even an apology was offered by the guide. What a shame.
Gave feedback to Klook and no response from them as expected.
Regretted booking this trip!”
“I bought an ESIM through Klook when I went to Korea in December 2024. The ESIM did not work at all and Klook told me to contact the company through LINE if I had any problems using the ESIM.
However, the company did not speak English but Chinese. I tried to communicate in English through LINE but they did not respond. In conclusion, the ESIM was unusable and there was no refund. I contacted Klook and submitted all the supporting documents but they did not take any action.
Please keep in mind that if you buy an ESIM through Klook, you can lose the money!!!!”
“Booked a hire car through Klook
Paid a premium rate for a ford bronco or similar 4x4. When picked up we were given a tiny Chevy trailblazer. That car was worth just over half of what we paid for the hire. Staff were rude and completely unhelpful
On top the car has cockroaches in it ( have flicked 3 out of the window while waiting for the online chat ) generally dirty inside and what looks like mould growing on a seat belt
Avoid Klook, take your business elsewhere”
“We rented a car via Klook at Hertz. While we complied with the policies our credit card was not accepted at Hertz. They therefore did not give us the car, but told us to get a refund from Klook, as they would not charge Klook anything. Klook refuses to reimburse anything, as the our request for a cancellation was 2 hours after the deadline.
We did not ask for this to be cancelled because we didn’t want the car, but because it did not work out to get the car. Now Klook pocketed 845 USd from us, does not have to pay anything to Hertz and tells us that they are sorry to adhere to their policies!!! At least don’t lie when you decide to get rich with our money!!!”
“Klook is scam, they didn't refund my booking, i booked airport tranver from my villa in jeju to airport but they didn't pick up us and not refund my payment although i already asked customer service so many times”
“I paid for a trip in December, on the 3rd of January klook cancelled. Since the 3rd of January klook have made every excuse possible to not payback the refund. 2 lots of bank details have been given to klook to pay the refund back but according to klook both lots of bank details are wrong when infact these details have come from branch managers where both accounts are held. I just keep getting told if the payment has not been credited to the bank account in 30 days contact them again just to be told the same rubbish from them again and again. Looks like I'm going to give in and let them keep the money, after all I think that is what they are hoping for.”
“Booked a hire car with Klook over a month in advance to reveal from Penang to Kuala Lumpur.
Morning of the car pickup I called the local hire company they had arranged it with and was told they had no such booking.
A lot of backwards and forwards with Klook and hire company and it turned out Klook had never made contact with them.
I had to be in Kuala Lumpur for a flight the next day plus needed the hire car to move out the rest of my stuff from my flat.
Couldn't get a replacement hire in such short notice so had to do multiple trips to storage in small car and hire a driver at RM800 to get to KL next day.
Klook to 2 weeks to even find a resolution which was to refund me the RM800 for the driver hire however almost 4 months later I am still chasing that refund.
Every time I chase them via chat they say they will look into it andd get back to me with 48hours but never do.
DO NOT USE KLOOK”
“DO NOT USE THIS COMPANY TO PURCHASE ANY KIND OF TICKETS WHILE TRAVELING IN JAPAN. THEY WILL TAKE YOUR MONEY AND NOT DELIVER ON THEIR END.
I bought Shinkansen tickets from their App from Hiroshima to Shin Osaka for 2 people ($206). I never received the tickets. There was no QR code on the booking through the App. They, for some reason sent them to my hotel. I never received them, or any notification as to why. I contacted their customer service via the app and they promised to help, but just proceeded to pawn me off. I had to repurchase the tickets at the station, and I sent all of the proof to Klook. They refused to refund me the tickets, and tried to blame their travel agent partner. Now, they are blaming my hotel, saying they sent the tickets a week earlier but the hotel rejected them. I never received any correspondence from Klook about any of this or any resolution. Their customer service has lied to me continually over the past two weeks, and after admitting that the tickets were never delivered, they REFUSE TO REFUND ME.
They have been RUDE, CONTINUE TO CUT ME OFF, and REFUSE TO ACCEPT RESPONSIBILITY. DO NOT USE”
