“I was very disappointed to only receive one pair when I ordered during the buy one get 2 free.
I was hoping they would respond to my numerous emails to rectify my complaint and my review would be different- but I’ve received 2 requests to review and no response back on the return”
“I'm very mad that my order which I was really looking forward to never showed. You people say I have to wait to the 20th and if it doesn't show you'll open an investigation. So unhappy. I should have been compensated better than that. Ridiculous”
“I ordered on December 27 and have still not received my order. The very unhelpful tracking says that delivery should have been the 13th but there is no other information. I emailed Knotty and no response. I would like a refund as my product is obviously not coming but I can't seem to get a response. This would appear to be scam.”
“Worst customer service ever! If you want a company to take your money and never deliver you items then this is the place to order from. This place is such a scam. Never order anything from this place.”
“Not impressed with last order...you guys are sold out and all now i can't hear a response on what is happening. Take my money and that's it. I want my package.”
“Terrible.
I ordered on Dec 23rd and received confirmation of shipping on December 27th.
In January 9th, I was informed 2 of the 7 pairs of underwear I ordered were not in stock and only offered a replacement (of almost no selection in my size) or store credit, which is in violation of the consumer protection act which requires the company to offer the consumer a refund when they are unable to fulfill the contract negotiated at the time of sale.
I did not hear back for almost 48 hours and only when I escalated the issue. When offered a partial refund for the out of stock pairs, I immediately started that I would prefer a full refund.
Two days later, I was told that this wasn't possible as the order has shipped. First they violated the contract originally negotiated. Secondly, if it has actually shipped, it likely had not when I wrote two days previously. Finally, according to their own tracker, the order still has not shipped.
Terrible customer service. I have no interest in the product.”
“First order that I got the sizes are so off. Could only wear 1 pair of the 4 I purchased. I am still waiting on 2 orders and have emailed knotty to follow up and have not gotten a response. Dispointing to say the least.”
“I haven't received November or December packages yet. I would recommend Canadians not using this service until the company decided to not use Canada Post as a shipping method”
