“I have been subscribed to this for 4 months and I have only received 1 package in February. The packages do not come on time if they even come at all. This company sucks and I do not recommend it at all.”
“I was absolutely head over heels for this company. I have placed countless orders and essentially replaced my entire home stock with knotty items. I know others experienced shipping issues, I really didn’t, I knew it would arrive within a week or two. It was my favourite gift to myself and I would shop everytime collections updated.
Now they have eliminated access/production to all of the items I enjoyed purchasing. The items that are being shown in mystery packs are NOT materials I can wear. You can’t choose airamodal items anymore, there are not boxers anymore, the swim and sleep is gone. They got rid of the points program for a new loyalty program and did nothing for the customers who had previously accumulated points/rewards/etc. The subscriptions are too risky and the mystery packs as well as now I’m just seeing a bunch of polyester/nylon/lace and none of the things that drew me to this site. I am horribly disappointed, especially since this was a great Canadian/associated company to support….
Way to alienate your customers.”
“Customer service barely answers. I chose two different "mystery" packs. I was sent two identical packs and not on of them was pictured. I tried to reach out to get some help. Barely responded and once they did explained that the mystery packs just come like that. When I asked about returning I received no response at all.”
“I specifically ordered 3 of the “Mystery Butter-Soft Thongs 12-Pack.” I only received 24 items in my package- when I should have received 36. And none of the items were ANY of the soft thongs-in fact I didn’t even get a single pair of what I ordered. I had contacted support about this order and not having updated shipping as well- and the shipping partner told me the merchant hadn’t even handed it off. I got no reply. I’m severely disappointed but very thankful my bank reversed the charge as Knotty did not fulfill my order as purchased and left items off anyway. I do NOT recommend this brand!!”
“You used to be decent, got some really good pairs years ago so i didnt care about the ones that werent good. But now it's ridiculous!!! My man ordered 3 of the pink leopard print seamless and it took about 3 weeks to get the goods even though he paid for express shipping, only to have me open the package to see 2 blue lace pair. So it's not the right quantity, color, material, anything. They only right thing they got was his payment info unfortunately!!!”
“Half the underwear didn't fit and I've had them for a month, maybe two, and they're already falling apart. Potato website doesn't let me upload photo.”
“Customer service is non existent. Did not get my full order and they refuse to fix or refund it. The quality is very bad and if you order multiple sets they come in one envelope in little plastic bags so when you're missing something you don't even know what is missing. Their entire brand is supposed to be about being good quality and running sales for cheap. It is not even worth the dollar a pair you are paying. You will not get a refund for missing part of your order, you will not get a response when asking. 3/4 of my emails didn't even get the "automated" response.”
“I ordered the “Butter Soft” pack from Knotty Knickers expecting soft, seamless-style underwear similar to the product photos and description. Instead, I received an entire pack of lace underwear, which looked completely different from what was advertised.
When I contacted customer service, they dismissed my concerns and essentially argued that the order was still “correct,” despite the product clearly not matching the expectations created by their marketing photos. They also refused to send the items that were actually shown/advertised.
Very frustrating experience. In my opinion, the advertising was misleading, and customer service was unhelpful when trying to resolve the issue. I would recommend others look carefully at reviews before ordering.”
“I can’t speak on the quality of the products because my order hasn’t arrived a month after purchasing. Ive left 3 emails asking for any updates on my order and only received a single answer telling me to be patient. The standard shipping was 4-6 days. It is now 28 days later and that only tracking information I have on my order is that a label was created. I’m extremely disappointed in the customer service as well as questioning if the company is even real. Would not buy from this site”
“As many people have said, the shipping dates are not correct. Took multiple attempts via email to get any information.
Almost a month has gone bye. Then everything we received is doubled panties and bralettes. They aren’t even as cute as the advertisements. Spiders on two sets of bralettes and my wife and I hate spiders. So I can’t say I will be ordering anything from here again. My best wishes for you and your company but it’s not a good business model.”
“*Do not order* unless you're willing to wait to wait a month for your order that has a "guarantee" that within 1-3 days of shipping you will receive your order within 4-6 days. THEN you email them multiple times saying this is BS and you want to cancel your order and they respond ONE time saying to be patient and they're "working on it... a month later and still no order! Disgusting customer service!”
“Absolutely unacceptable customer service. Paid for express shipping 2-3 business days. It’s been 3 weeks. No response from e-mail until I sent message on Facebook. The. They emailed back and said they had so many orders they were backed up. So I asked for a refund on the shipping only and no response on Facebook or email for days. Do yourself a favor and DO NOT order from this company. You can see by the picture it’s been 3 weeks and I still do not have my product”
“Im pretty sure this company is a scam. I ordered on April 13th. Today is April 30th. I’ve received nothing. I contacted support through the email given in the website and never received help. Until I commented on their instagram page. They deleted my comment but reached out and claimed the support email were probably going to my spam/junk. I assured them that wouldn’t be possible to because I’ve emailed them before. Gmail wouldn’t consider it junk. They then sent shipping info a day later. To this moment , a shipping label was made but nothing has shipped. They said Support would reach out. I think we all know now they won’t.”
“Company has not responded to any messages. Asked for a phone call and nothing. I Have not received updates on my order or received my order. Requested a refund since my order has not arrived and nothing.”
“Purchased a mystery set for wife. It's been over a month and still haven't received items. Reached out to customer service and all they did was forward me the tracking link I already had. It was "held up in customs". I've ordered parts for work consisting of electronics and PLC components, lathe mechanical and hydraulic parts INCLUDING ENTIRE COMPLETE ENGINES that have cleared customs quicker than UNDERWEAR.”
“I ordered 36 pairs and only received 24, 11 being duplicates. I have been trying to resolve this with the company prior to leaving a review, but they do not reply to their emails or support forms. Avoid them at all costs because if you have an order issue, you’re out of luck.”
“Horrible no non-existent customer service it’s been 12 days and I have not received a confirmation email or the products I order despite being charged . I have emailed three separate times and have not received even a response back 0/10 would not recommend”
“I was a loyal Knotty Knickers subscriber for several years, but unfortunately I’ve had to cancel due to ongoing issues.
The biggest problem is the number of duplicate items. At first it was occasional, but it’s now happening so frequently that I’m paying for items I already own. I tried to overlook it by donating extras, but it’s no longer financially reasonable.
I’ve also received items that don’t match my preferences — most recently boyshorts, which I don’t wear and shouldn’t have been included in my subscription.
Sizing has become a major issue as well. I wear an XL, but several recent items were clearly not true to size and fit closer to a medium. There seems to have been a change in manufacturing or sourcing, but no communication about it.
On top of that, the overall quality has noticeably declined over the past year.
I have reached out to customer service more than once, and the responses have been generic apologies with no real accountability or effort to resolve the issues — no solutions, no adjustments, and no form of compensation despite the ongoing problems.
At this point, it honestly feels like the company may be struggling with inventory and is sending whatever is available rather than curating orders properly.
This is disappointing because I really liked the concept and had been a long-time customer, but the service no longer delivers enough value to justify the cost.”
“Horrible customer service. I ordered two weeks ago. Haven’t received my order yet nor has the company responded to multiple emails or “contact us” requests. At this point, I just want my money back, but no one will respond…”
