“No response from customer service regarding returns/exchanges even though they assure you money back guarantee within 14 days. Shipping took forever and product very poor quality.”
“I used to have a subscription with them but cancelled due to getting duplicates, some of the thread was already coming loose once packaging was opened, one package was opened and the underwear was crumpled in it. I contacted customer service with no reply. Sent pics as well. Tried contacting them again and still no reply. Definitely not worth the headache.”
“The bralettes are soft and sized well. Very soft material. However, the order was severely delayed and only the bralettes were acceptable. Once the order finally arrived one of the items didn’t fit at all (despite being the same size as the other items in the order) and one arrived ripped. When contacted about the issue, the company issued a code for store credit on the damaged item. This means that I would have to pay almost the value of the item in shipping in order to get it one that is not ripped. I would recommend going elsewhere.”
“If I could give fewer stars, I would. Avoid spending your money with Knotty. Misleading advertisement, poorly made product and they will NOT accept returns despite their return policy published on their website. Also, whatever fabric they use is even worse than polyester, if that's even possible.”
“My order hasn’t arrived after 3 weeks, when I contacted customer support to just send it back they told me they don’t accept returns…. Their website sure says they accept returns! Why did I pay $10 shipping on something I’ve been waiting 3 weeks on? Save your money and don’t make the mistake I did.”
“I am sadly disappointed in my first and only time shopping this site. The undies were fine, but sizing is a bit bigger than I'm used to. Unfortunately they did not send me my whole order. In fact, they didn't even send half of my order. I did not receive the 3 piece brief set, nor the Fire Sign crop top or shorts...those were significantly more expensive than the single dollar panties. The 10 piece mystery pack was only a 5 piece. I reached out to customer support and they said to take a picture of what I did receive. I sent the picture, which for my 83 dollar order, was only 11 pairs of underwear. For some reason they could not see the picture as an attachment in email, so I resent it several times, reformatted the picture, and since they said I don't have proof that I did not receive my missing items and that the shipping company had shown a picture of my package as delivered they would not be able to do anything. 83 dollars. For 11 pairs of baggy underwear. Buyer be warned! 🚩”
“These are awful underwear. Three of six pairs I've bough have unraveled within weeks. It seems to be the black threads that unravel and leave huge holes. The fabric is great but the stitching renders the underwear useless. My solution from Knotty was 30% off next order. There will not be a next order.”
“I have changed my address on my account twice, and deleted my old address information, and my orders still keep being sent to to my old address. I'm not receiving my orders, so I'm going to delete my account.”
“Both orders have required me to contact customer service about the shipment. On the second package, the order status continues to show "unfulfilled." Each time I ask for assistance, the only response I get is "wait longer." I waited longer and still nothing, so I emailed them back and got another "wait longer."
This company has poor policies and poor service. The product quality is not worth the hassle you will go through. Save your money.”
“Please I don't care for the skimpy frilly Lacey types of underwear I like more the full coverage like you get in a period pack. I'm 70 years old I'm not in trying to impress anybody with these little skimpy underwear they are definitely for much younger woman than myself and even if I were younger I wouldn't wear these things I get more protection from a Kleenex !”
“2nd request for a review on items that haven’t even shipped yet. Get it together Knotty, if you are going to ask for a review then wait until the items have been received”
“I was very disappointed to only receive one pair when I ordered during the buy one get 2 free.
I was hoping they would respond to my numerous emails to rectify my complaint and my review would be different- but I’ve received 2 requests to review and no response back on the return”
