“Purchased a mystery set for wife. It's been over a month and still haven't received items. Reached out to customer service and all they did was forward me the tracking link I already had. It was "held up in customs". I've ordered parts for work consisting of electronics and PLC components, lathe mechanical and hydraulic parts INCLUDING ENTIRE COMPLETE ENGINES that have cleared customs quicker than UNDERWEAR.”
“I ordered 36 pairs and only received 24, 11 being duplicates. I have been trying to resolve this with the company prior to leaving a review, but they do not reply to their emails or support forms. Avoid them at all costs because if you have an order issue, you’re out of luck.”
“Horrible no non-existent customer service it’s been 12 days and I have not received a confirmation email or the products I order despite being charged . I have emailed three separate times and have not received even a response back 0/10 would not recommend”
“I was a loyal Knotty Knickers subscriber for several years, but unfortunately I’ve had to cancel due to ongoing issues.
The biggest problem is the number of duplicate items. At first it was occasional, but it’s now happening so frequently that I’m paying for items I already own. I tried to overlook it by donating extras, but it’s no longer financially reasonable.
I’ve also received items that don’t match my preferences — most recently boyshorts, which I don’t wear and shouldn’t have been included in my subscription.
Sizing has become a major issue as well. I wear an XL, but several recent items were clearly not true to size and fit closer to a medium. There seems to have been a change in manufacturing or sourcing, but no communication about it.
On top of that, the overall quality has noticeably declined over the past year.
I have reached out to customer service more than once, and the responses have been generic apologies with no real accountability or effort to resolve the issues — no solutions, no adjustments, and no form of compensation despite the ongoing problems.
At this point, it honestly feels like the company may be struggling with inventory and is sending whatever is available rather than curating orders properly.
This is disappointing because I really liked the concept and had been a long-time customer, but the service no longer delivers enough value to justify the cost.”
“Horrible customer service. I ordered two weeks ago. Haven’t received my order yet nor has the company responded to multiple emails or “contact us” requests. At this point, I just want my money back, but no one will respond…”
“No response from customer service regarding returns/exchanges even though they assure you money back guarantee within 14 days. Shipping took forever and product very poor quality.”
“I used to have a subscription with them but cancelled due to getting duplicates, some of the thread was already coming loose once packaging was opened, one package was opened and the underwear was crumpled in it. I contacted customer service with no reply. Sent pics as well. Tried contacting them again and still no reply. Definitely not worth the headache.”
“The bralettes are soft and sized well. Very soft material. However, the order was severely delayed and only the bralettes were acceptable. Once the order finally arrived one of the items didn’t fit at all (despite being the same size as the other items in the order) and one arrived ripped. When contacted about the issue, the company issued a code for store credit on the damaged item. This means that I would have to pay almost the value of the item in shipping in order to get it one that is not ripped. I would recommend going elsewhere.”
“If I could give fewer stars, I would. Avoid spending your money with Knotty. Misleading advertisement, poorly made product and they will NOT accept returns despite their return policy published on their website. Also, whatever fabric they use is even worse than polyester, if that's even possible.”
“My order hasn’t arrived after 3 weeks, when I contacted customer support to just send it back they told me they don’t accept returns…. Their website sure says they accept returns! Why did I pay $10 shipping on something I’ve been waiting 3 weeks on? Save your money and don’t make the mistake I did.”
“I am sadly disappointed in my first and only time shopping this site. The undies were fine, but sizing is a bit bigger than I'm used to. Unfortunately they did not send me my whole order. In fact, they didn't even send half of my order. I did not receive the 3 piece brief set, nor the Fire Sign crop top or shorts...those were significantly more expensive than the single dollar panties. The 10 piece mystery pack was only a 5 piece. I reached out to customer support and they said to take a picture of what I did receive. I sent the picture, which for my 83 dollar order, was only 11 pairs of underwear. For some reason they could not see the picture as an attachment in email, so I resent it several times, reformatted the picture, and since they said I don't have proof that I did not receive my missing items and that the shipping company had shown a picture of my package as delivered they would not be able to do anything. 83 dollars. For 11 pairs of baggy underwear. Buyer be warned! 🚩”
“These are awful underwear. Three of six pairs I've bough have unraveled within weeks. It seems to be the black threads that unravel and leave huge holes. The fabric is great but the stitching renders the underwear useless. My solution from Knotty was 30% off next order. There will not be a next order.”
“I have changed my address on my account twice, and deleted my old address information, and my orders still keep being sent to to my old address. I'm not receiving my orders, so I'm going to delete my account.”
“Both orders have required me to contact customer service about the shipment. On the second package, the order status continues to show "unfulfilled." Each time I ask for assistance, the only response I get is "wait longer." I waited longer and still nothing, so I emailed them back and got another "wait longer."
This company has poor policies and poor service. The product quality is not worth the hassle you will go through. Save your money.”
