“Everything is really poor quality and doesn't fit well. I wish there was a return option. I would reccomend saving your money and buying elsewhere. Very disappointed”
“I contacted customer service because I was unhappy with items in my order. The FAQ said i could return items within 14 day which is what I wish to do. No one is responding to those emails. Very unprofessional. Do not recommend. The modal boxers are great. But other companies make similar products for the same price point.”
“terrible customer service! both sets did not fit, one set even fitting larger than the other, despite being ordered the same size and according to the measurements online. When I reached out, it was very difficult to get a credit, and they refuse to cover the cost of shipping. Not impressed, would not recomend.”
“They're too big. I've been buying the same size underwear for years, in many different brands and never had this problem. The tight elastic band at the top makes them very uncomfortable and gives me a muffin top. Just very unflattering, basically granny panties, probably won't ever wear them or order again”
“I have been a member off and on for YEARS. Today, I am ready to cancel.
My *naughty " package is now all ugly cotton panties with patterns meant for 13 year olds. It's ridiculous. I used to receive SEXY panties. Now? These things are ugly and meant for your period.”
“3 months I had to email in because I had not received my package.
3 more times I had to email AGAIN because the replacements had not arrived.
They’ve taken money for August AND September subscriptions yet I do not have them yet.
Atrocious.”
“They never turned up, I ordered them over a month ago and they still haven’t turned up or progressed, I would like a refund but apparently according to others they do do refunds :/ will not be buying again”
“Bra was not correct with size chart. 2 of the surprise underwear were green. I was expecting at least different colours. Also, a mistake with sizing.”
Hey Nicole, we're sorry to hear that you haven't received an order in a while. We'd love to chat more about this can you reach out to our customer service team support@knottyknickers.ca.
“CONSTANT DISAPPOINTMENT.
All undergarments I have purchased have fallen apart within a month.
They always have threads hanging off them when you open the packages or pieces of lace that have not been sewn, so it's just hanging there.
And when you actually find something you want on their website, they NEVER, EVER have it in stock.
The price is WAY too high for such shotty quality.
Oh, and good luck trying to get a hold of anyone for customer service. It's non existent. :(
Just not worth it.”
“Seul 2 article me font et je suis prise avec le reste puisque non remboursable. Et je n'ai même pas reçu ce que j'avais commandé, les modèles ne sont pas les bon et je ne peux rien retourné. Je ne conseille surtout pas pour des tailles hors du commun. Je partagerai aussi mes commentaires sur ma chaîne YouTube. Faut pas que d'autres femmes se laisse avoir.”
“I didn't like any of the underwear purchased. The sizing is all over, some are too big and some are way too small. I am very disappointed. The only item I have enjoyed is the bra, which was not the wrong item sent by mistake. Customer service was quick to resolve the issue and have mailed out a replacement, so that was good. Will definitely not be ordering again and feel like I have wasted my money.”
“I was so dissapointed with my 4 pairs of boxer style aira modal undies. I was going on a trip to Tennesee and knew I was going to be sweaty and hot. According to the size chart I was a 3x but when I got them I could have gone down a size. On top of that they got even more lose throughout the day and kept rolling up. I also sweat tight through them.
I paid a lot of money for nothing.
I did love the colours and designs but sadly they weren't great.”
“These never arrived. In fact, I paid for them and have had nothing but problems since. I have reached out several times, in several different ways and honestly it feels like I’m being ignored. Knotty stole my money, and then have the gall to send an email asking for a review of the items I never even received. What kind of company is this.”
