Kohl's Reviews

1.8 Rating 356 Reviews

19 %

of reviewers recommend Kohl's

Company Reviews

Questions

Metrics

1.8

Based on 356 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How do I contact Kohl's?

Helpful Report

(1 month ago)

You can contact Kohl's by Telephone, Email and Live Chat.

Helpful Report

(1 month ago)

70.00%

Industry Average

“ Kohls on coop city purchase a few items I was looking find out a price on a blouse excuse me but I didnt ask her name Indian women told me I could go to the jewelry dept they would help me they were standing behind the counter talking to each other they keplooking at me ignore me I ask one of them can they scan for the price she told me no to go to a cashier this was on the first floor only one cashier at that floor I go to the third floor there were two cashier that's went debbie took me I ask if she can scan for the price very polite wonderful attitude I when back on line third floor she took care of me kudo to debbie very happy with her service. ”

- Anonymous

“ Not only did I not have any issues with making the exchange, but the Kirsten in Customer Service made it pleasurable & painless. ”

- Tom W

Kohl's Reviews

Customer Service - Average