Kohl's Reviews

1.8 Rating 420 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

Questions

Metrics

1.8

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Kohl's?

Helpful Report

(3 weeks ago)

You can contact Kohl's by Telephone, Email and Live Chat.

Helpful Report

(3 weeks ago)

78.00%

Industry Average

“ Daniel, in customer service in Ocala,Fl, was a great help to me ordering a shirt that was not available in the store. After being yelled at by the customer behind me for taking too long, he continued to be pleasant until my order was taken care of. Thank you Daniel! ”

- Anonymous

“ Great selection, service, and location. Aleta and Israeyia were extremely helpful and friendly at the check out area. Recommended! ”

- john b scott

“ I placed an order online it was delivered it came to my house it was nowhere to be found I called customer service help me out immediately with no problems they're replacing the product with no charge to me I can't thank them enough love shopping at Kohl's ”

- Pat

Kohl's Reviews

Customer Service - Good