Kohl's Reviews

1.8 Rating 356 Reviews

19 %

of reviewers recommend Kohl's

Company Reviews

Questions

Metrics

1.8

Based on 356 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Kohl's deliver?

Helpful Report

(1 month ago)

Kohl's delivers items by Postal Service and Courier.

Helpful Report

(1 month ago)

37.50%

Industry Average

“ I place an order on 10/29 and received an email on 10/30 stating the order had been completed and the estimated delivery was 11/3. ”

- Anonymous

“ Don't ever buy anything on line you will never get it. The US a delivery service LSO. You can contact them and the lie constantly about delivery. Kolhs has turned into a complete loser!!!! ”

- Tim L Newland

“ My review is based on poor delivery times. ”

- Kevin Milligan

Kohl's Reviews

Delivery - Slow