“Ordered a song lyrics tea towel for daughter's 2nd wedding anniversary. Will be embarrassed to give it to her. Poor quality cotton and song lyrics not even printed correctly. Cockeyed. Paid £20 for the privilege!! Not straight. All slanting. Can't return it apparently as it's personalised.”
“So pleased with my bag. I received it so quickly, despite the strikes and after wanting a change to my order the customer service was amazing. I would highly recommend Koko Blossom for both the product and the experience. I will be back for more :-)”
“I bought a beach bag for a secret Santa gift and foolishly I requested the wrong initials on the bag, so when it arrived and I double checked the order it was apparent it was my fault. I emailed the team and they corrected the issue free of charge (Christmas and all that) and returned it to me well in time for Christmas. Really friendly emails, quick responses, and all in all a great service. On top of all that, the bag itself is great, the quality is on point and it looks great. Really happy with the product and the service.”
“I feel I have to write this review regarding the excellent customer services this company offer. There has been a couple of hiccups with my order, however Laura has constantly been in touch to ensure that any problems are sorted. I would highly recommend this company and would not hesitate to order from them again , fantastic customer services with gorgeous products .”
“Ordered 23rd November STILL no delivery. Contacted them numerous times via email, Instagram and phone but no response. Absolutely shocking customer service. Would recommend not ordering from these people and wasting your money.”
“Really disappointed with this company, I placed an order for a personalised anniversary gift for my wife. I was advised it had been sent via Royal Mail with a tracking number. No such tracking number actually existed on the RM website! Contacted Koko Blossom after five days to request info where the gift was and if it did not arrive on time I would request my money back. After 3 days I am still awaiting a response! The gift arrived this morning, 2 days after our anniversary! Because it did not arrive on time I had to rush out and buy another gift on the day and before we went away, terrible service. The gift itself is also overpriced for the quality.
In summary, communication 1/10, delivery 0/10, customer satisfaction 0/10. Based on my experience I would not use or recommend Koko Blossom. I had to give them one star in order to post a review.”
