Kooee Snacks Reviews

Name: Kooee Snacks
Address: 116 York Street, , Launceston, Tasmania
Rating: 4.80

4.8 Rating 815 Reviews

95 %

of reviewers recommend Kooee Snacks

4.8

Based on 815 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	98%
Customer Service
Communication Channels	Live Chat, Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The beef sticks are delicious, however Kooee customer service is non-existent. The beef sticks I ordered directly from the Kooee website had a relatively short shelf life, particularly when compared with those I purchased from Woolworths the week before, which had a significantly longer expiry date. I wanted to raise this with Kooee, but despite making numerous attempts to contact the company, I have been unable to get a response. Both emails I sent bounced back with a postmaster “undelivered” message. Phone calls go directly to message bank with no ability to leave a voicemail. The online chat is AI only, the contact form submitted through their website has gone unanswered, and I have received no response to my direct message on Instagram, despite the company actively posting on its stories. I have made a genuine effort to resolve this directly with Kooee, but there appears to be no accessible or responsive customer service channel. While I enjoy the product itself, the lack of communication and support has left me extremely disappointed. Great products are only part of the customer experience, and Kooee’s lack of customer service has unfortunately let them down.”

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Posted 4 days ago

“I never received my order and no communication with me after I sent multiple messages/ emails. I had to recoup my money via PayPal. I would not recommend shopping with them Stella”

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Posted 1 week ago

“Was extremely disappointed with my current subscription order because I recieved 3 beef sticks that were one month out of date.This could have resulted in food poisioning if consumed!Tried to contact using the contact details (customercare@kooeesnacks.com) but it goes undelivered.”

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Posted 4 months ago

“Please don’t sign up automatically for newsletter and email…”

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Posted 5 months ago

“good afternoon, after recieving my sample pack unfortunatley one of the items was past it's best before date. i have sent an email on the 06.01 with photos but have had no response so dissapointed in your customer service and lack of attention to detail”

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Posted 9 months ago

“hi there as yet we have not recieved ant snacks.”

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Posted 1 year ago

“My latest order of beef sticks and jerky were tough and dry with an odd taste. Have purchased many times and didn’t have this issue. I emailed customer service but I never got a response.”

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Posted 1 year ago

“Really disappointed in the declining quality of their snacks. I have been ordering regularly for a couple of years. My last order the beef sticks were very tough with an odd taste. Thought I’d order one more time and this time the jerky is absolutely horrible. Extremely dry and stringy making it difficult and unpleasant to eat. I tried to contact customer service but they ignored me. Won’t be ordering again.”

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Posted 1 year ago

“Unfortunately my family did not enjoy the sea salt meat sticks. They didn’t like the lack of flavour.”

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Posted 1 year ago

“Hi. I never received my order. I was told that there was a courier issue then we went on holidays and I totally forgot until now?”

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Posted 1 year ago

“My package never arrived”

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Posted 1 year ago

“Ordered my snacks on the 13th December now 23 days later still haven't received them. Bit hard to review if you don't even get the goods.”

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Posted 2 years ago

“Two weeks after i put my order I still have not received anything send a message to kooee a week later still no response not happy!!!”

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Posted 4 years ago

Hi Mathew, Thank you very much for the below. I can completely understand why you're disappointed and frustrated and am sorry to hear you've been waiting so long. We've tried giving you a call but haven't been able to get through - so please feel free to give me a call back at 03 6330 2255 if you have any questions. I did reply to your original email on 12/10/222 but it's possible this was filtered into your junk/promotions folder. We had a look at your order and saw that the order you placed didn't include any street name when you completed the address field. The AusPost address validation system completes an automatic check to confirm the suburb and postcode match but unfortunately, it doesn't have the capability to identify if the street name is valid or not. My team did dispatch your order within 1 business day but it couldn't be delivered due to the address and has been returned to sender. In any event, we have just refunded your order. I've also emailed you a coupon code which will provide a 10% discount on your next order. I'd really love for you to have the opportunity to try our jerky so please feel free to use this code to save a bit of money. Again, apologies for this situation but we'd love if we could retain you as a customer. Dean

Posted 3 years ago

Kooee Snacks is rated 4.8 based on 815 reviews