Kraken Reviews

Name: Kraken
Rating: 1.87

1.9 Rating 321 Reviews

19 %

of reviewers recommend Kraken

Company Reviews

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Metrics

1.9

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Kraken 1 star review on 12th October 2025

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Kraken 1 star review on 8th September 2025

Miller Ford

Anonymous

Anonymous // 01/01/2019

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“I made a SEPA transfer almost 3 months ago to an account in this exchange and the money is not there. The support told me that they can not see any transfer and this is a problem between banks. Then I asked my bank to make a roll back of money two months ago and my bank still have not answer from their bank in EU (Fidor). The money is no where, but the money was sent to this bank. I also contacted the bank by phone and email a week ago, and still I am waiting for an answer. My only left option is start a prosecution cause, and enforce by law to give me the money back. So I can not recommend at all this exchange.”

Helpful Report

Posted 7 years ago

Kraken is rated 1.9 based on 321 reviews