Krystal Hosting Reviews

Name: Krystal Hosting
Rating: 4.76

4.8 Rating 66 Reviews

94 %

of reviewers recommend Krystal Hosting

Company Reviews

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Metrics

4.8

Based on 66 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

0208 050 1337

Email:

contact@krystal.uk

Location:

Kemp House, 152 - 160 City Road
EC1V 2NX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to buy hosting for my active VAT-registered UK company, but because I live in Turkiye, my order was flagged for manual review. What followed was absurd. For a simple hosting purchase, I was asked to provide: a photo of myself holding my passport or other government-issued ID a recent utility bill matching personal details across all documents Let that sink in. This is hosting, not a mortgage application, a bank loan, or a border control interview. I was not trying to buy a physical product and disappear with it. I was trying to pay in advance for a one-year hosting service for a legitimate UK company. Even the payment itself was made from my business account and approved through the app. I understand reasonable fraud checks. What I do not understand is why a normal business customer should be expected to send a selfie holding a passport just to buy hosting. Because I live in a country they do not like? That certainly feels discriminatory, as others here have also pointed out. This level of verification is excessive, intrusive, and frankly ridiculous. It feels disproportionate, outdated, and completely detached from what a normal customer experience should look like in a global digital industry. If your onboarding process effectively tells international business owners, “you are suspicious until proven otherwise,” that is not good security practice. It is just bad customer experience dressed up as compliance. There are many hosting providers in 2026. I will gladly take my business to one that understands the difference between sensible verification and treating customers like potential criminals. I wanted to buy hosting for my UK company from a UK provider. Instead, I got a lesson in how to lose a customer before the service even begins. I will certainly be sharing this experience with others.”

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Posted 3 weeks ago

“I've had several bad experiences with Krystal lately. Went to their Fairburn location in Douglasville and stood at the counter for 5 minutes and finally just left when no one came to take my order. Then, I recently went to their Stewart Pkwy location, and wasn't knocked out by the people. No one said hi or made eye contact. When I got home, they had left out the extra Krystal I paid for and two of the Krytals I got, were smashed. When I contacted corporate, no one got back to me. Not impressed.”

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Posted 3 years ago

“Paying nearly $$50 a month for 8 years never been late... They shut down my VPS because I was 1 week late for payment... too much monetisation... means spirited management or Directorship. Staff seem ok but its policy thats the issue. Absolutely disgusting, lack of care and service to long standing customers. They also beat me over the head a lot that I don't have a managed server every time I need assistance. The last time they did this eventually I discovered the issue was a third-Party technical fault, not my servers' issues. .. Thats Krystal for you. They need to loosen up, listen and value customers more. Unless they add slack Im off, I cant work on that basis for my business. Neither can you.”

Helpful Report

Posted 3 years ago

“Awful. They started off as a small, personable, reliable and friendly company. Over the years their service has gotten much worse. In addition, they will do anything they can to force you off the service you're using and make you pay for one that can cost up to 10 times as much. Do not use Krystal hosting, plenty of other good hosts out there.”

Helpful Report

Posted 4 years ago

Krystal Hosting is rated 4.8 based on 66 reviews