LA Tanning Company Reviews

Name: LA Tanning Company
Rating: 4.73

4.7 Rating 367 Reviews

93 %

of reviewers recommend LA Tanning Company

Company Reviews

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Metrics

4.7

Based on 367 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

01614837156

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LA Tanning Company 5 star review on 12th September 2022

Angela 07704 503926 Woodward

LA Tanning Company 5 star review on 25th January 2021

Sonja Jeremic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking really as they said they never got my order then they told us they have sorted out the back orders abd low and behold my order was there . Got fobbed off with some smsll bottle samples . Bit of a joke really . Maybe we will put it down to covid .”

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Posted 1 year ago

“Purchased an extractor fan and solution over a week ago and it’s still not even been posted!!!! I’d like to cancel my order!”

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Posted 2 years ago

Hello, We are sorry for the delay, as mentioned we had an issue with the shipment, i can see that this item should be with you now and we have added you in some freebies for the inconvenience, if you do need to contact us further please call us on 01614837156 xx

Posted 2 years ago

“I haven't received my order.”

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Posted 3 years ago

So Sorry for the delay with your order, as mentioned our extractors got delayed at our manufactures, they are in any day now. Please note, moving forward all orders are fulfilled in 1-2 days. Our customers mean a lot to us here at LA Tanning and we do not want to disappoint, so we will pop in some free goodies in your order for any inconvenience caused x

Posted 3 years ago

“Gun broke on my third paying client totally embarrassed and looks awful on my business. Would put 0 if possible. Totally disappointed”

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Posted 4 years ago

So Sorry to here about this. As this post is Anonymous we have no contact details. Please Call 0161 483 7156 as Customer Services is Paramount to L.A Tan! It’s highly likely to be a setting issue that can be easily resolved over the phone. We look forward to your call. Kind Regards LA Team

Posted 4 years ago

“Ordered tan a month ago and still havnt received it....terrible service”

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Posted 5 years ago

Hello, Sorry to hear this, i can see that my colleague made you aware that this was sent with a 3rd party shipping company via web interpret. This was the option that was selected on check out. This was not sent via our international courier it was sent via web interprets courier. I have contacted them for a update, which i have emailed to yourself. Customer service is paramount to us here at LA tan, and we will ensure this parcel gets to you ASAP.

Posted 5 years ago

“paid for next next day delivery due to the fact that i was moving abroad and wanted to make sure my parcel will arrive on time.never received an email with a link to track my order therefore i contacted them via email but never received an answer... Katarina”

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Posted 5 years ago

Hi, Thanks for your comment. Please note, when we book in shipments, the system automatically sends out tracking information, this isn't done manually by us its done by DPD COURIERS. Apologies you never received this alert.

Posted 5 years ago

“I ordered 3 products, 2 of which were the wrong shades. I emailed a few times to get it sorted and never got a response.”

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Posted 6 years ago

Hi Thanks for your message, sorry to hear that you never got a reply. I have just looked through the emails and can not find any emails that match yours. We can happily help, please call us on 01614837156.

Posted 6 years ago

“I followed the instructions for the tan. I am a professional spray tanner and have used brands such as sienna x and skinny tan. The LA tan is by far the worst tan I have ever come across. It went green! So disappointing and I have sent the product back expecting a full refund!”

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Posted 6 years ago

Thank you for your feedback, however the green effect will not be down to the tanning solution. We produce new stock every couple of weeks, to meet with the demand. Our solution has a shelf life of 12 months unopened before any oxidisation (green effect) takes place. The problems you have experienced will be possible down to one of the below. The Solution has got to hot- The air may of got into the solution (the cap was left off the bottle for a period of time) The Solution has not been shaken before the application. If you do not think its one of the above, the problem may be down to the preparation process of the customer, a barrier on the skin (moisturiser) can give a green tinge, also if the customer perspires, this can effect the tan. If you still feel it is none of the above, please send the bottle back to us and our bio chemist can run tests. kind Regards Team L.A

Posted 6 years ago

LA Tanning Company is rated 4.7 based on 367 reviews