Ladbrokes Reviews

Name: Ladbrokes
Rating: 4.34

4.3 Rating 2,115 Reviews

85 %

of reviewers recommend Ladbrokes

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4.3

Based on 2,115 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone

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0800 731 6191

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Ladbrokes 1 star review on 24th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Ladbrokes 1 star review on 20th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“customer service is fantastic. Joe was particularly helpful this evening and the only reason I am giving any stars. The deductions come from a particularly poor experience I have had with the casino games over a 6 month period in which the games appear to be having a particularly negative bias towards me on a consistent basis and hope to prove this through analysing the data from my past bets. Joe was extremely helpful with this request and deserves credit for dealing with it patiently and efficiently. EDIT: at the request of ladbrokes to edit this review I have changed it to a 4/5. customer support is 2nd to none the majority of the time, don't get me wrong there. Nearly always get a quick response and a responsive and engaging support agent. Will leave the star deduction due to an inferior gaming controls system for betting on the site compared with what some rivals offer.”

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Posted 8 years ago

“very helpful and polite”

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Posted 8 years ago

“Customer service is fantastic and always get deposit offers, however I am convinced that the automated roulette tracks your stakes and the RTP lowers when you increase stakes. I always hit a losing streak the second I increase my stakes, every time without fail. Avg. less than 20% strike rate when my stakes increase on 49.5-65% coverage. edit: I requested a breakdown of my stakes and returns and received a lot of attention in my request which is appreciated. I didn't however get the information I asked for but ladbrokes are currently looking into compiling that information now I have agreed to pay the £10 fee for this work. I would however like the option to put restrictions on my account for certain areas of the site, such as loss limit/stake limit. I gave this suggestion before and again recently which I have been told has been passed on my the agent. I know rival sites offer these kind of controls and think it would be a benefit to have this on ladbrokes as well rather than a blanket block on all betting activities.”

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Posted 8 years ago

“jason in chat was very helpful great company”

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Posted 8 years ago

“Kann nur sagen, alles super”

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Posted 8 years ago

“personal service”

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Posted 8 years ago

“Been online customer for years now made a withdraw 2 weeks ago still not got it and no one is taking blame u or bank which means I still do not have my winnings”

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Posted 8 years ago

“Able rot watch the horse racing for only (£50 per bet. This compares favourably with Betain (£5). Also, as Exchange involved better against other players, and not against Ladbroke, I feel more confident that if I am successful I will not be banned by Ladbroke.”

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Posted 8 years ago

“I logged in to my account this morning, simply to check my account and I had a pop up from the VIP team (Joanne) with an offer on free spins with a deposit. Joanne was prompt and very helpful.”

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Posted 8 years ago

“understanding and fair”

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Posted 8 years ago

“i got in touch with dan very helpful and efficient. very pleased with the service”

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Posted 8 years ago

“At last a helpful ladbrokes operator. Willing to go out the way to help, not just stick to general guidelines you fell people are copying and pasting when talking to you. Thankyou Shaun.”

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Posted 8 years ago

“gotmy free spins”

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Posted 8 years ago

“Excellent customer service”

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Posted 8 years ago

“simply the best.. good service ..reliable and helpful”

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Posted 8 years ago

“Pav was fab”

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Posted 8 years ago

“VIP Agent Dan was very helpful and sorted my query quickly and professionaly”

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Posted 8 years ago

“VIP Agent Shaun...top bloke.”

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Posted 8 years ago

“Dan offered top customer service”

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Posted 8 years ago

“The support allways very goood. All help I need I always get!”

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Posted 8 years ago

Ladbrokes is rated 4.3 based on 2,115 reviews