"Customer service is the worst I\u2019ve ever dealt with. The quality of a $90 dress is trash. I\u2019m in disbelief that this is an actual company."

"I ordered my daughter\u2018s prom dress before time I even paid expedite shipping the dress was already a week late coming from where it was. So I tried to sent it back before the 7th day expiration,explaining that the dress did not make it on time\ud83d\ude44, going back-and-forth with the rep on the correction of the shipping date was pointless therefore my refund wasn\u2019t denied. I tried again to return the dress, stating that I wasn\u2019t satisfied with it and the Customer Service rep decided that since there isn\u2019t any inconsistency with the dress my refund was not approve but their policy states that if you\u2019re not satisfied for whatever reason you are expected a refund. So why they\u2019re not honoring their policy \ud83d\ude21"

"I paid for a wedding dress and a pair of shoes, the website took the money twice, i sent them my measurements and paid the customization fee, 3 weeks after I only received the shoes, i emailed them asking for my dress and they replied saying I didn\u2019t play for it, after I checked my bank statement I saw two different payments to them, I requested a refund or a dress and I never again hear back from them.\r\n\r\nAlso I emailed them in different occasions with questions about the order and they never replied.\r\n\r\nVery bad customer service, I feel like they stole my money and ruined one of the most important moments of my life! \r\n\r\nI guess it\u2019s true you get what you paid for :("

"I paid for a wedding dress and a pair of shoes, the website took the money twice, i sent them my measurements and paid the customization fee, 3 weeks after I only received the shoes, i emailed them asking for my dress and they replied saying I didn\u2019t play for it, after I checked my bank statement I saw two different payments to them, I requested a refund or a dress and I never again hear back from them.\r\n\r\nAlso I emailed them in different occasions with questions about the order and they never replied.\r\n\r\nVery bad customer service, I feel like they stole my money and ruined one of the most important moments of my life! \r\n\r\nI guess it\u2019s true you get what you paid for :("

"The dress I got was nothing like the picture. Emailed them about returning and I was told since I was ordering online I shouldn\u2019t expect it to look like the picture \u2026 they refused to accept my return. The dress I got looks like a cheaply made Halloween costume. I do not recommend using this site at all. Wish I had never ordered from here. Terrible service."

"The dress I got was nothing like the picture. Emailed them about returning and I was told since I was ordering online I shouldn\u2019t expect it to look like the picture \u2026 they refused to accept my return. The dress I got looks like a cheaply made Halloween costume. I do not recommend using this site at all. Wish I had never ordered from here. Terrible service."

"Don\u2019t buy from this site Weddig dresses. I order one and it is nothing like the pic. The dress is flat looking and cheap!! One of my bust are way bigger than the other one because they have it sowed very odd. I have been emailing them to get my refund and they keep telling me there is nothing wrong with the dress. To keep it and just sell it! Wow!!! I\u2019ve asked to speak to the owner and they will not give me the contact information! Beware if you want to do returns. I am very displeased with this company. What you pay for is what you get, cheap for cheaply made."