“GOODS ARRIVED DAMAGED, MANAGEMENT OF THE PROBABLE ... REFUND TO THE DAMAGE OF THE CUSTOMER
Purchased HPE server at a certainly interesting price Ref. LAMBDA1722268394
Unfortunately, the product delivered by UPS (bad courier) had DOCUMENTED visible aesthetic damage but fortunately in working order. Once the refund service has been activated, it seems only possible WITHDRAWAL for inspection with compensation without certainty of the damage and the compensation itself with the risk of remaining without the product for a long time (they say within a month...) and without certainty of the actions to follow: 100% refund, return of the product.. etc.. LET'S NOT OVERLOOK THAT THE COURIER HAD FIRST STATED THAT THE PACKAGING WAS ALREADY DAMAGED AND THEY WERE NOT RESPONSIBLE FOR IT
We tried to agree, as many do, on a symbolic refund also in the form of a voucher at their store to accommodate the customer given that I need the goods for work, and they that for better or worse recovered from the purchase itself, but they refused!”
“Absolutely horrible customer service…
Absolutely horrible customer service from this company AVOID. I have contacted LambdaTek about pricing query now everything seems to be ok until Mr.Joseph Thomas started messing around with it. This has overextended period where on the end the unit has sold and Mr sales man was not interested at all. I had valid points why I could not proceed the sale the way of issuing invoice to me from LambdaTek and this is very unusual rather to buy it directly from their website as it should be done, but Mr Joseph Thomas was still talking about that he cannot see any issues with it and I have 3 times asked him to call me. Now this is absolutely unprofessional behaviour from this company and this person has just wasted my time and on the end I lost the stock as well. I will never use this company again and will never recommended this company to anyone if this is their way how to do sales.”
“They supplied me with a faulty Gigabyte 6650 XT graphics card and they off the bat claimed it was not a fault, then I gave photographic evidence it was as both windows and AMD firmware claimed the card was indeed faulty.
They then went on this tirade of threats informing me that if I gave them any negative reviews they were going to defend themselves even though it was them that was telling the porkies, then it took them 7 days to refund me. It's true, there's only a 1% industry return rate by faulty goods, but if they are selling 1000s of graphics cards a month that's at least 10-30 that will have a fault!
They also never repaid the postage back to me £10.31
They claimed the reason it took a week to refund was that it's on a first come, first served basis, and they were a week behind, that's a lot of returns more than 1%.
Then they told PayPal it was an unwanted item rather than a faulty item, I suspect they do this with all faulty returns to hide how many are returned as faulty goods and not alert payment providers they are selling large faulty components, which maybe considered by some as fraudulent behaviour. It is also detrimental to the customer if there are other such disputes with other suppliers, going forward!
They seem to want to ignore customers concerns more than protecting their bad name on Trustpilot on the 1-star reviews section, who are all basically saying the same thing as detailed above.
All in all very strange behaviour and I never asked for a refund I had actually asked for a replacement device, they then deleted my account without informing me and told me a refund was the only option and yes I am a system builder and yes it was a faulty device, they even failed in their own terms and conditions, they claim they test the goods themselves, but after only several days of ownership wanted to slope off the customers consumers rights by sending the goods back to Gigabyte, the question remains if they can do this for just a £294 order what would they be like if a much larger order was in the same situation would you trust them?
Any company can only be truly judged on the return/replacement/refund process, and lambda-Tek was not very good at it.”
“Terrible service, UPS delivered to a completely random address and i spent weeks chasing for a redelivery or refund. Lambdatek tried to argue with me that it had been delivered to my neighbour multiple times, ignored requests for a refund and i had to instigate a chargeback with my credit card company before anything was done. Avoid!”
“I have bought Cisco WiFI AP with them. The shipment was smooth. The online customer service is very nice and helpful. Although they could not answer my very technical questions, they would find an answer by reaching out to the manufacturer. Very good service!”
“They supplied a product that I was struggling to source. It came from Germany so as expected it took longer but there was good communication with documents and delivery info.
Delivered on time by the courier as promised and was well protected (unlike the previous order). Although delivery seems a bit expensive, they came up with the goods where others couldn't....”
“They where able to provide the memory module I needed at a low price that was difficult to find at other suppliers. I had to enquire with them about delays with the delivery, they responded quickly and the information was helpful.”
“Ho acquistato un monitor professionale viewsonic da quasi 1200 euro arrivato con il display rotto. A parte tante chiacchere rassicuranti "con noi é in una botte di ferro" hanno dato sin da subito prova di non volermi rimborsare qualora il corriere non li avesse romborsati a loro volta. Per fortuna sono un acqirente esperto ed ho pagato con paypal e dopo un mese e mezzo di stress ed arrabbiature nel pieno delle feste natalizie, aver pagato una perizia e le spese di reso (45 euro!)ho ricevuto un romborso!
Non sono stato rimborsato grazie al totale menefreghismo di lambdatek ma grazie a paypal.
ATTENZIONE. Spediscono da non si sa bene dove in europa (la sede legale mi pare sia nei bei paesi bassi, la partita IVA é italiana ma la sede del magazzino ê in UK..insomma ci siamo capiti solite elusioni.
Se avete problemi (oggetti difettosi, diritto recesso)dovete spedire il reso in UK, smazzarvi le documentazioni doganali e sperare tutto vada bene.
Comprate quindi oggetti di poco valore e pagate solo con paypal (non è una passeggiata neppure con loro) se non volete perdere i vostri soldi!
Questa é la prima delle numerose recensioni negative promesse. Lambdatek ricevrá il rimborso da parte del corriere e magari recupererâ pure qualche soldo dal reso del display guasto facendolo ricondizionare... A mai piû!
Leggete le recensioni di lambdatek UK che sono moltp meno rosee di queste..e statene alla larga!!”
“All OK this time, 1st line of address finally correct on parcel so the courier knew where to deliver it (has taken 4 orders to get this correct!) Items OK so far.”
“Product arrived well-packaged and in perfect condition. Used for a couple of days and currently have no problems.
Delivery was reasonably on time with a small delay but this was due to UPS holiday hours and not LambaTek’s fault.”
