“I tried to contact Land Registry without success and have emailed to request a refund as it was titles deeds and map as registered on Sassine Register. No reply so very disappointed.”
Hi Iris,
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our site easy to navigate and that your documents were promptly delivered. Your positive feedback is truly appreciated and motivates us to continue offering exceptional service.
Warm regards,
Team Land Registry UK
Hi Ann,
Thank you for your fantastic 5-star review! We're so pleased to hear that you found our service efficient and quick. Your positive feedback is greatly appreciated and motivates us to keep delivering the best experience for our customers.
Warm regards,
Team Land Registry UK
“I paid £69.81p for a copy of site plan that I already had. I was totally underwhelmed.
I suppose I was expecting at least a folder containing 6-8 pieces of information that I didn't already have.
The plan was sent quickly, thank you.”
Hi David,
Thank you for your fantastic 5-star review! We're delighted to hear that you found our service fast, efficient, and easy to use online. Your positive feedback truly means the world to us and drives our commitment to providing the best experience possible.
Warm regards,
Team Land Registry UK
Hi Catherine,
Thank you for your wonderful 5-star review! We're thrilled to hear that you found the process of obtaining your home deeds simple and speedy. Your kind words motivate us to continue providing top-notch service.
Warm regards,
Team Land Registry UK
Hi Karen,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found our service quick and straightforward. Your recommendation means so much to us and inspires our team to continue providing excellent service.
Warm regards,
Team Land Registry UK
Hi Geraldine,
Thank you for your wonderful 5-star review! We're delighted to know you found our website easy to navigate and that you received your information promptly. Your satisfaction is our top priority, and your feedback encourages us to keep improving our services.
Warm regards,
Team Land Registry UK
“I urgently needed official copies of my title because I was concerned that scammers might be misusing my address in some way. I was therefore anxious and applied for official copies online, as fast as possible, even though this was very expensive.
The official copies arrived very promptly, but almost immediately afterwards a further email came headed 'Alert ! New Documents Found For Your Search'. This suggested that something had been found which I needed to know about urgently which had not been included in the information provided a few minutes before. Because the heading of the email.had alarmed me when I was already in an anxious state, I went straight on to purchase the 'Conveyancing Pack' for a further £44.95.
When that arrived, it only contained a copy of a 1983 conveyance, which is clearly not a 'New Document'. The heading of the email.was therefore factually misleading and the use of the word 'Alert' is clearly intended to spook.people into making further purchases.
Whilst I have received responses to my emails of complaint they have not been helpful and I haven't been advised how to escalate the matter, which I had also asked for.
People are anxious about the title to their property. The Land Registry is a public body which should not try to capitalise on that vulnerability by pressurising them into making further purchases, probably unnecessarily.
I have requested a refund and the Land Registry's assurance that it will change the misleading heading of its automated email,. My next step will be to post reviews online and to approach the Advertising Standards Authority. I havebeen left feeling scammed, and I don't want others to fall into the same trap.”
“Remarkably easy to use and obtain the land registry documents from the site, which is unusual for a government department in my experience!
Only negative comment, I paid extra for a quick turnaround of 1 hour for two title deeds. The first set of title deeds were received within a few minutes, the second set had a query they wanted answering, which I did on return. This clearly caused the "clock to be reset" and they didn't keep the quick turnaround time, the deeds arrived days later not within a hour or even two.
I was refunded my extra payment because of this delay, but the matter was time senistive my end so it caused problems. Sadly this is where the government approach to timescales must have kicked in!”
Hi there,
Thank you for your thoughtful 4-star review! We’re pleased to hear that you found our site easy to use, which is something we strive for. We genuinely apologize for the delay you experienced with your title deeds, especially given the time sensitivity of your situation. Your feedback is vital for us to enhance our processes, and we appreciate you bringing this to our attention.
Best wishes,
Team Land Registry UK
Hi Albion,
Thank you for your heartfelt 5-star review! We're truly sorry to hear about your father's passing, but we're here to support you during this difficult time. Your feedback is essential to us and helps us ensure that others receive the assistance they need.
Warm regards,
Team Land Registry UK
“It’s fairly straightforward to use this service. Frustrating the buying an official copy at £11 is denied us. The cost of getting ‘official’ copies at nearly £25 and exactly the same without official copy on it is £7. How on earth is this fair? I may be misunderstanding however solicitors may get these official copies for £11. We all pay our taxes. I think, as an ordinary citizen and litigant in person, we are being taken advantage of by the system.”
Hi Stephen,
Thank you for your amazing 5-star review! We’re delighted that you found the process so quick and straightforward. Your positive feedback means a lot to us and motivates our team to keep delivering excellent service.
Best wishes,
Team Land Registry UK
“Excellent efficiency and prompt service. My title deeds were supplied within an hour of my request. Now that's what I call Great British service. Thank you.”
Hi David,
Thank you for your fantastic 5-star review! We're thrilled to hear you experienced such efficient service and that your title deeds were delivered so promptly. Your kind words about Great British service make our day!
Warm regards,
Team Land Registry UK
Hi Elaine,
Thank you for your fantastic 5-star review! We're thrilled to hear that you experienced our fast service. Your satisfaction is our priority, and your positive feedback truly motivates us to keep up the great work.
Warm regards,
Team Land Registry UK
Hi Patricia,
Thank you for your fantastic 5-star review! We're thrilled to hear that you experienced a quick service with us. Your positive feedback is greatly appreciated and encourages us to keep providing efficient support.
Best wishes,
Team Land Registry UK
Hi Gillian,
Thank you for your fantastic 5-star review! We're thrilled to know that you experienced our service as speedy and efficient. Your kind words inspire us to maintain our high standards and continually improve for our users.
Warm wishes,
Team Land Registry UK
