“The website payment buttons on apple pay weren't clear and I ended up doing the transaction 3 x. I was debited 2 x. I emailed support and whislt the response was prompt, very good for a Sunday I thought it was very rude that I was told it was a 'gesture of good will' that I was being refunded. I also think the docs are now very, very expensive.”
Hi Viviane,
Thank you for your wonderful review! We're thrilled to hear that everything was straightforward and quick for you. Your satisfaction is our priority, and your feedback inspires us to maintain our high standards.
Warm regards,
Team Land Registry UK
“I ordered a title deed, title plan and a conveyancing pack. I didn't receive the pack (most expensive item). I have twice asked for a refund only to receive a confusing reply on both occasions.
I am left having to pursue this again or ombudsman follow-up. Shocking service when most is done digitally anyway and without effort.
I hope LR don't reply here as I won't know about it and it's a way to make them look like they wish to resolve the issue without actually doing anything.”
Hi Michelle,
Thank you so much for your lovely review! We’re thrilled to hear that you found our service quick and easy to use. Your positive feedback truly motivates us to continue providing the best experience possible!
Warm regards,
Team Land Registry UK
Hi Kirsty,
Thank you so much for your wonderful review! We’re thrilled to hear that you found our service efficient and that we delivered your report quicker than expected. Your positive feedback truly inspires us to keep up the great work!
Warm regards,
Team Land Registry UK
“Swift action - came back quickly nad politely and assisted me in finding the location adn details I needed. The officer was called Leona and deserves a thank you.”
Hi Gill,
Thank you for your fantastic feedback! We’re so pleased to hear that Leona was able to assist you swiftly and courteously in finding what you needed. Your appreciation means a lot to us, and we’ll be sure to pass along your thanks to her!
Warm regards,
Team Land Registry UK
Hi Sandra,
Thank you for your fantastic review! We’re delighted to hear that you received clear instructions and prompt delivery of your plan. Your feedback truly motivates our team to maintain our high standards!
Warm regards,
Team Land Registry UK
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that our team was able to provide you with helpful information and advice. Your satisfaction is our priority, and it’s great to know we made a positive impact.
Warm regards,
Team Land Registry UK
Hi Karen,
Thank you for your wonderful review! We're so glad to hear that you found it easy to request what you needed and that it was delivered promptly. Your positive feedback is greatly appreciated and inspires us to continue providing excellent service!
Warm regards,
Team Land Registry UK
Hi Jenni,
Thank you for your amazing review! We’re so pleased to hear that Tracy provided you with kindness, support, and help. Your appreciation means a lot to us and motivates our team to keep delivering great service!
Warm regards,
Team Land Registry UK
Hi there,
Thank you for your great review! We're pleased to hear that you were able to obtain the information you required with ease. Your feedback encourages us to keep delivering a smooth experience for all our users!
Warm regards,
Team Land Registry UK
“I got the documents quickly like you said I would but you are crooks because I didn’t realise that the PROPER land registry only charge £7 for each document and you charged me a total of just under £50 which my husband was furious about. I realise now that you are just con artists who are lucky enough to come up first on Google and so you are probably very pleased with yourselves. No doubt you are very rich - which we aren’t as pensioners. I hope you sleep the sleep of innocents!!”
Thank you for sharing your thoughts with us! We appreciate your feedback about our pricing compared to the government-run site. We strive to provide quality service and ease of use, and your insights will help us continually improve.
Best wishes,
Team Land Registry UK
Hi Alice,
Thank you for your amazing review! We’re thrilled to hear that you found our service simple to use and that we provided a quick turnaround for your documents. Your positive feedback motivates us to keep up the great work!
Warm regards,
Team Land Registry UK
“Very quick service,but only had 1 of the 2 documents correct,the one that is wrong belongs to someone in Nottingham ,just found out you’re a 3 rd party and have charged me nearly 5 x what it would cost through the proper land registry ,no wonder you don’t reply to emails,rip off”
Hi there,
Thank you for your fantastic review! We’re thrilled to know you had such a positive experience with us. Your kind words mean a lot and encourage our team to keep up the great work!
Warm regards,
Team Land Registry UK
Hi Kevin,
Thank you for your wonderful review! We're delighted to hear that you found it very easy to get the documents you required. Your positive feedback means a lot to us and encourages our team to keep up the good work!
Warm regards,
Team Land Registry UK
