“Applied for Title Deeds, Plan and Conveyance Documents and paid for the fast delivery. Only received Deeds and Plan. No conveyance docs sent so I emailed support. Someone responded to me and asked me for my order number (which i had already provided in my email, so they hadn't read it properly). Once i had responded providing this information again, someone sent through documents again and kindly refunded me the £10 for fast delivery. However, the whole process took a couple of weeks and i never got the conveyance documents or a £50 refund for the fact they weren't supplied to me. I ended up contacting the solicitor that originally handled my house purchase and they provided me with the outstanding documents.”
Thank you for your feedback.
We're sorry to hear that you're dissatisfied with our service.
Id like to reassure you that we have provided all the documents available as part of the conveyancing pack.
Hi Neale,
Thank you for your kind review! We're so pleased to hear that you found our assistance helpful. Your satisfaction is what drives us to deliver the best service possible.
If you ever need anything else, don’t hesitate to get in touch!
Best wishes,
Team Land Registry UK
Hi Darren,
Thank you for your review,
Unfortunately, in England or Wales, there's often no record of who owns the hedge, wall, tree or fence between a property unless specified in the deeds. We can’t tell you exactly where your legal boundary is, as the title plans show general boundaries. The information is based on large-scale Ordnance Survey mapping and is generalised to some degree. For instance, it may not show small juts in the boundary or bay windows.
Unfortunately, we can’t tell you which boundary feature you are responsible for either, though some registers may refer to this. If you want to check if any boundary information is registered with HM Land Registry, you can get a copy of the title register, title plan, and any ‘filed’ deeds they have for your own property and your neighbour's property. A deed plan may refer to measurements but these have to be interpreted, as the land may not be level and you don’t know where they were measured from or how.
People often think they are responsible for the left (or right) hand boundary wherever they live, but there isn’t any legal basis for this. Sometimes deeds lodged with HM Land Registry when the property is first register the property may have information about it, in which case it may be mentioned in the register. In a lot of cases though, the deeds make no mention.
Then there are cases where the deeds refer to ‘T’ marks on a plan and include wording such as ‘to maintain the boundaries marked with an inward facing T mark’. Larger developments tend to have some indication provided by the builder, but there are no hard and fast rules.
If you want to change an existing boundary, such as replacing an old fence with a new one, we always recommend discussing with your neighbour first and making sure it is all agreed. The registered titles can help you to reach an agreement, but only if this information has been added.
“I applied to register my passageway land and fees were were paid but I was not notified that I needed to contact government guidance to register my land. Until a copy of my house deeds was posted to me”
Hi Hilda,
Thank you for sharing your experience with us.
If you have any further questions or need assistance with your registration, please don’t hesitate to reach out.
Best wishes,
Team Land Registry UK
Hi there,
Thank you for your fantastic review! We're delighted to hear that you found us helpful and professional. Your positive feedback inspires us to continue delivering prompt and reliable service.
If you ever have more questions or need assistance, please don’t hesitate to get in touch!
Warm regards,
Team Land Registry UK
Hi Bill,
Thank you for your fantastic review! We're thrilled to hear that we were able to deliver your request so quickly. Your appreciation for our efficiency really motivates our team to keep up the great work!
If you need anything else in the future, please feel free to reach out!
Best wishes,
Team Land Registry UK
Hi June,
Thank you for your wonderful review! We're thrilled to hear that you found our service to be easy and quick. Your feedback means a lot to us and motivates our team to maintain high standards.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out!
Best wishes,
Team Land Registry UK
“You sent me a title deed instead of a conveyance pack because you only had two pieces of information, I did not need title deeds just information that you charged me £104. 00 that I didn't need! you didn't ask me! So I am not a very happy person I wouldn't use your service again, remember people to use the gov, site not a copy! I need a refund! That might get you a better score! Dissatisfied customer!”
“Far too long to speak to a person Over 40 Mins. !! Is every one working at home.
I have already paid last week £104 to get copies of my land registration I NEEDED TO KNOW WHO OWNS THE LAND OPPOSITE MY COTTAGE. Does it all belong to the pub, or is the front portion of the Black Rabbit car park for everyone,Cyclists, canoeists Etc. If you don't know this who do I contact to find that out ? I was always lead to beleave along with other cottages that that portion was for everyone .”
“Not so good so far. Purchased title deeds sunday. No documents or link in email.
2 emails sent to rectify, still no reply on wednesday.
After putting up this review the pdf file was sent out pretty quick as was a message to re do this review.”
Hi Sarah,
Thank you for your wonderful review! We're thrilled to hear that you found our service easy to use and that your title arrived on time as promised. Your feedback means a lot to us and encourages our team to keep striving for excellence.
If you need further assistance in the future, please don't hesitate to reach out!
Warm regards,
Team Land Registry UK
Hi Hilary,
Thank you for your kind words! We’re delighted to hear that you found our system easy to use. Your feedback is incredibly important to us and inspires our team to maintain a user-friendly experience.
If you need any assistance in the future, please feel free to reach out!
Warm regards,
Team Land Registry UK
Hi Howard,
Thank you for your positive feedback! We’re delighted to hear that you found our service surprisingly quick and efficient. Your comments truly encourage our team to keep delivering great experiences.
Should you need any further assistance, please don’t hesitate to get in touch!
Best wishes,
Team Land Registry UK
Hi there,
Thank you for letting us know that your deeds arrived. We appreciate your feedback and are always looking to improve our services. If you have any further thoughts or questions, please don't hesitate to reach out.
Warm regards,
Team Land Registry UK
Hi Mhairi,
Thank you for your fantastic review! We’re so glad to hear that our response time and assistance with your queries met your expectations. Your feedback is invaluable and motivates us to keep providing the best possible service.
If you have any more questions or need further help, please don’t hesitate to reach out!
Warm regards,
Team Land Registry UK
Hi Sheila,
Thank you for your generous review! We truly appreciate your acknowledgment of our excellent service, even with the costs involved. Your support motivates us to keep delivering the high standards our customers deserve.
If there's anything else we can do for you, please don’t hesitate to get in touch!
Warm regards,
Team Land Registry UK
Hi there,
Thank you for your thoughtful review! We're delighted to hear that you value the quality of service we strive to provide as a professional body. Your appreciation inspires us to maintain high standards for our community.
If there's anything more we can do for you, please feel free to get in touch!
Warm regards,
Team Land Registry UK
