“The worst shipping experience! I ordered some products online and the company utilized them for shipping. Lasership marked my package as delivered to the front door and there was no package delivered i called the company and reorder the items and they shipped again with this dysfunctional company. I checked the status of the package and it said delivered to the mail room, I walked to the mail room and there was no package at the location and many people walk in and out the mailroom my package could have been stolen idk. Customer service is also poor and they said they will investigate the issue in 2 business days but they really don't. I would never use this company for anything!”
“Sephora mailed me a package. I waited all day for the package to arrive on July 3 as that's what the tracking number said. Nothing ever came. I was unable to track the package after that until Tuesday, July 7. On July 7 when I was on the website it said that it was loaded onto a truck at 7:58 PM In West Deptford NJ, out for delivery at 7:59 PM, and delivered at 8:00 PM. This is literally impossible to complete this delivery when the delivery truck that had the package to deliver is located 30 minutes from my house. I really believe that this company has employees that are stealing the packages. Not one but two of my Sephora packages have not made it to my house. Unfortunately the items I ordered were not available any longer so I couldn't even get a replacement. So disappointed in this company for not responding to customers or having any type of integrity. I will cancel any order that sends me a laser ship tracking number.”
“If there was a way to give this company 0 stars I would. No one cares at this company, LaserShip, and it amazes me that they are able to be in business. The laziness as stated by other customers is an understatement as they have a 1 star Yelp review. https://www.yelp.com/biz/lasership-new-york-2 Please read the other reviews as they ALL reaffirm the same things.
The driver couldn't find the street address of the Post Office; which is shameful but marked the package delivered. Supposedly, it was returned to the distribution office but I was only contacted after the Post Office closed. I called LaserShip to dispute that I had not received the package and there was no way to deliver to the Post Office on Sunday. The customer service representative took my home address and mobile stating that the driver would ring me upon delivering. The next day I got a text alert stating it was delivered. It had not been delivered to my home address.
The next day I went to the Post Office 3 times in search of my package to no avail. The day after that I checked the post office to no avail. Eventually was able to get in contact with LaserShip customer service only for them to send me a picture of the fact that the delivery driver left the package in the self-service customer area of the Post Office. This is beyond incompetent. Every time you call customer service there was a 20 minute wait time, people hanging up on you and supervisors making promises as long as they don't have to truly provide customer service. I wasted 2 days of my life with a company that clearly doesn't value customers or even care at ALL. This company is beyond shameful. I truly wish I could provide pictures to illustrate how inept this company is on the basic level of delivering a package.
Please look at where my package was delivered. Out of view of attendants. The delivery person even thought it was ok to take the 1st photo. Funny thing is that I have no certainty the way things transpired that the delivery driver didn't take my package. There is absolutely no accountability at this company with every excuse being passed along with customer satisfaction being a hoax.”
“This company lies about delivery. They are theives and liars. Said they delivered a package @3.02AM
Who delivers at 3 in the morning? Customer services suck like their drivers. Lying stealing incompetent company. Hope your business crash and burn in hell”
“I spoke to someone who works for this company and they confirmed that employees do in fact steal packages, especially if the package was shipped from a clothing company.”
“I ordered a few things through Amazon’s third-party stores. Lasership made the delivery. The package was marked “delivered” on 4/14, but never reached me. Our doormen are very reliable and always keep our packages in the mailroom. If it was delivered, I will sure get it.
Lasership did not deliver the package, and told me to contact the seller.
The company is not trustworthy!”
“Package was “delivered” to outside of my apt building by a gate without informing me it was there... and surprise, it was stolen. My husband and I like to call LaserShip, “LazyShip” because their drivers cannot be bothered to ring the doorbell when dropping a package, even though the delivery instructions explicitly plead for them to do so because the package WILL get stolen if left unattended. But, why should they be bothered... 100$ worth of product lost to the incompetence of Lazyship. Thank guys! 2 thumbs up for service.”
“They do not deliver packages. They say they do, but customer never get them. You have to call customer service, wait 2 or more days for an investigation, and wait even longer for packages to reship. I am extremely furious with this company, this has happened multiple times shipping from them through Amazon.”
“LaserShip is a third rate shipping company. One star is too good. I started a subscription with Hello Fresh. The tracking said loaded onto vehicle at 9:22 am and out for delivery. Then at 1:47 pm it said loaded onto vehicle and out for delivery. I called Lasership, and their response was, oh, it probably had to be given to another driver because the car probably broke down. She was quick with this answer, so I assume this is a regular problem. The I asked about when it would arrive, because it is a food order. She said, well it is packed on ice, so the delivery window is until 9:30 at night. I said this is past my bedtime, so I need to wait up. She said you don't need to wait it is one ice. I said someone is going to steal it off my porch if I don't wait, and I assume you won't be responsible for that, and she said that is correct. I called Hello Fresh, and they said they contract for delivery windows until 8:00pm. Sheesh, this is pretty ridiculous.”
“How is this place still in business? I refuse to shop anywhere that uses this company anymore! Filed a complaint and they refuse to respond! What a joke!”
“Lasership
Tracking said that driver was unable to deliver due to no access but I’ve been watching for him all day and he never even came around and I had the porch light on, there was no attempt to deliver the package at all, this is the 2nd time that I have not received my delivery from your company, part of my order was shipped through Fedex and it was delivered today with no issues, I don’t understand why your driver is having problems when no one else’ is? And again today my order tracking said that today’s order was delivered, but it was never delivered to my address, this is the worst shipping company I’ve ever seen, Walmart please do not use this shipping company any more!!”
“If I could give them a zero I would. Their drivers are basically thieves because they can get away with it. They know the merchant will be on the hook for the merchandise they take. They sent me a text alert that my package was left at my front door. I just happened to be home right then. I go to the door no package. I called their customer service and it was like someone answered their house phone very unprofessional very unconcerned and didn’t offer a solution. I called the merchant and told them I won't order from them again if they are going to use this delivery service”
“TERRIBLE COMPANY THAT SHOULD NOT BE IN BUSINESS! YOUR PACKAGE SITS IN THEIR FACILITY FOR DAYS. THEN THEY CLAIM IT WAS DELIVERED BUT IT WAS NOT! CROOKS! HUNDREDS OF SIMILAR COMPLAINTS ON OTHER WEBSITES. REPORTED TO THE BBB WITH MANY SIMILAR COMPLAINTS. LASERSHIP SHOULD BE CHANGED TO "LOSERSHIP" AND SHUT DOWN!”
