“It was not what expected, the lashes weren’t sticking to my clients lashes, it was disappointing. I also tried to reach customer service and had no resolution”
Hello Marlene, thank you for taking the time to inform us about your experience with the lashes. We understand that you are facing some issues and we would like to assist you in finding the best lashes and glue that would suit you. We noticed that our customer service team had reached out to you on March 7th, 2024, in order to help resolve the issue you have been facing. We understand that sometimes our emails may end up in the spam folder. Therefore, we would like to reach out to you again shortly to ensure that we can assist you in resolving this matter. Thank you for your patience.
“I like this glue. The only thing is that the recommended temperature and humidity isn’t always the best. You need to have a back up glue just in case.”
Thank you for taking the time to let us know, Anastasia. We love hearing from our customers!! Yes, we always recommend having a second glue on hand for when the temperature and humidity fluctuate.
“I’ve been using LashBox LA products for seven or eight years now. I was certified through LBLA and they’re the only lashes and products I use. Adhesive has the best retention (everlasting), The Lashes are so fluffy & tweezers by far the best! (biology tip, my fave)
I’ve been a lash artist for 10 years now. @EyelandBeautyKortnee”
Kortnee, thank you so much for taking the time to share all your experiences with us and our products. We do love to hear from our customers and their feedback!
“I love the products but the shorter lengths I bought were very inconsistent with the base. They weren’t loose and flexible unlike the longer lengths.”
Thank you, Kayla, for taking the time to inform us about your experience. We appreciate your feedback and would like to discuss it with you further. One of our customer service team members will contact you shortly. We would also like to get new lashes out to you or a store credit. Thank you again for bringing this to our attention and we are happy to resolve this quickly for you.
Thank you for taking the time to inform us about your experience. We would like to discuss your concerns with you in further detail and ensure that we can provide you with a replacement set of lashes, if necessary. One of our customer service representatives will be in touch with you shortly.
Thank you for taking the time to let us know and leave us a review. We do have exciting news! We are in the process of single length trays for our Mocha.
Thank you for taking the time to provide us with your feedback, Litzy. Our top priority is providing exceptional customer service and ensuring that our customers have the best possible experience with our products. ensuring that our customers have the best possible experience with our products.
“I love LBLA, but lately have had some quality control issues and was sent a discount offer that was better than my adhesive subscription, so in order to get the discount for adhesive, I had to cancel my auto-order temporarily. Maybe in the future, auto-orders automatically get the current discount being offered to everyone if the date of their auto-order is during the sale/discount code?
Regarding quality control, the last 2 orders I've received of CC lashes were relatively straight and looked a lot more like C. Also, several cases of easy-fans have extra adhesive on the strips that has to be scraped off before you can dip and apply them.
Overall product quality, options and packaging are great - this is just some recent concerns.”
Thank you, Maria, for taking the time to share your feedback with us. We highly appreciate it. We will definitely bring the subscription sale idea to our team's attention. Regarding your C+ and Easy-Fan lashes, we would like to discuss this further with you along with sending you new lashes. One of our friendly customer service representatives will contact you shortly. Once again, thank you for your valuable feedback!
“The lash glue for the do it your self lashes was very irritating on my eyes. I was careful to not get on my lash line and apply as directed. I tried both glues separately to see if I was more sensitive to one and they both made my skin red and irritated for days even after removing. Lash extensions I guess is my only option”
Thank you, Jenna, for taking the time to share your experience with our Duo Precision Glue. We understand that anyone can have allergies to any type of product, and we apologize for any discomfort you may have experienced. Our customer service team will contact you to discuss the matter further, and we are happy to offer you store credit for this order. You can use this credit towards your future orders with us.
